How to Reset Password in Veeam Backup for Microsoft Azure appliance

KB ID:
3066
Product:
Veeam Backup for Microsoft Azure
Version:
1.x
Published:
Last Modified:
2020-04-28

Challenge

You may need to reset a password in Veeam Backup for Microsoft Azure. The users are system users of the virtual machine the appliance is running on. If you still have access to the VM with Veeam Backup for Microsoft Azure you can reset your password via SSH.

Solution

Reset your password through the Microsoft Azure portal
  1. Open the Microsoft Azure portal.
  2. Log in using your Microsoft Azure credentials.
  3. Select the virtual machine with Veeam Backup for Microsoft Azure.
  4. In the Menu, select Reset password.
    User-added image
  5. Select mode Reset password, enter new credentials and click Save button
    User-added image
Reset your password through SSH
  1. Login to the VM with Veeam Backup for Microsoft Azure via SSH.
  2. Check that you are authorized to call root commands via sudo:
    1. Execute: grep 'sudo' /etc/group.
    2. The output should contain the user in the comma separated list of authorized users like: sudo:x:27:vbaadmin,user.
    3. If the user is not in the list, you must either use another user which is in the sudo group, or reset the password via the Microsoft Azure portal.
  3. Change the password. Note that the sudo command may prompt you for the user password first and only after that you will be asked to enter a new password for vbaadmin:
sudo passwd vbaadmin

 

Alternative Solution
When both REST API and SSH are not responding, you might be able to gain access to the VM with Veeam Backup for Microsoft Azure through the Azure Serial Console.

Note that a diagnostic storage account needs to be attached to the virtual machine.
User-added image

Rate the quality of this KB article: 
5 out of 5 based on 2 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text:

Submit