- Veeam Support Knowledge Base
- How to Reset Password in Veeam Plug-In for Microsoft Azure Appliance
How to Reset Password in Veeam Plug-In for Microsoft Azure Appliance
| KB ID: | 3066 |
| Product: |
Veeam Plug-In for Microsoft Azure | 6 | 7 | 8 | 8.1 Veeam Backup for Microsoft Azure | 1 | 2 | 3 | 4 | 5 | 5a |
| Published: | 2020-04-28 |
| Last Modified: | 2025-06-27 |
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Purpose
This article documents methods to reset the password of the Veeam Plug-In for Microsoft Azure service account.
Solution
Reset Password via The Microsoft Azure portal
- Open the Microsoft Azure portal.
- Log in using your Microsoft Azure credentials.
- Select the virtual machine with Veeam Plug-In for Microsoft Azure.
- In the Menu, select Reset password.
- Select Reset password, enter new credentials, and click the Save button.
Reset Password via SSH
- Log in to the VM with Veeam Plug-In for Microsoft Azure installed via SSH.
- From Windows.
- From Linux, Cygwin, or any other terminal with the SSH client:
- Use a password: ssh user@vba.mydomain.com
- Or use a private key: ssh -i .ssh/vbakey user@vba.mydomain.com
- Check that you are authorized to call root commands via sudo:
grep 'sudo' /etc/group
- The output should contain the user in the comma-separated list of authorized users, like:
sudo:x:27:vbaadmin,user
Note: If the user is not on the list, you must either use another user in the sudo group or reset the password via the Microsoft Azure portal. - Change the password using the following command.
Note: The sudo command may prompt you for the user password first, and only after that, you will be asked to enter a new password for vbaadmin:
sudo passwd vbaadmin
Alternative Solution
When both REST API and SSH are not responding, you might be able to gain access to the VM with Veeam Plug-In for Microsoft Azure through the Azure Serial Console.
Note that a diagnostic storage account must be attached to the virtual machine.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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