Cloned Veeam Backup & Replication Servers in Veeam Service Provider Console

KB ID: 3200
Product: Veeam Service Provider Console for the Enterprise
Veeam Backup & Replication
Veeam Service Provider Console
Version: Any
Published: 2020-07-03
Last Modified: 2021-01-12
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Challenge

Veeam Backup & Replication servers with the same installation IDs cannot be used for automatic product usage reporting and integration with the VCSP Pulse platform.

Solution

To resolve this issue, make sure your Veeam Backup & Replication servers are running v10a or later and perform these steps:
  1. Open the command prompt using local admin account and navigate to the directory with the Veeam.Backup.Service.exe file:
    cd "C:\Program Files\Veeam\Backup and Replication\Backup
  2. Execute this command to change installation ID and database instance UID of the backup server:
    Veeam.Backup.Service.exe /newInstallationId
Executing this command will trigger a restart of the Veeam Backup Service, as such this should only be done during downtime when no jobs are running.

More information

If you are running Veeam Backup & Replication older version please contact Veeam Support.
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