- Veeam Support Knowledge Base
- Cisco HyperFlex & Veeam CDP support status
Cisco HyperFlex & Veeam CDP support status
| KB ID: | 4093 |
| Product: | Veeam Backup & Replication | 11 |
| Published: | 2021-02-01 |
| Last Modified: | 2021-11-18 |
Get weekly article updates
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Oops! Something went wrong.
Please, try again later.
Challenge
Cisco HyperFlex VM Snapshot creation process will stop VMs if a Veeam CDP storage policy filter is present. Affected VMs will not boot anymore.
Cause
Each time a Cisco HyperFlex Snapshot is created when a Veeam CDP storage policy filter is present, the HyperFlex snapshot creation process will change the ddb.sidecars entry within the vmdk metadata file so that it references a non-existent vmfd file.
Solution
Upgrade Cisco HX to prevent this from occuring
Veeam RnD has confirmed that this issue is resolved in Cisco HX 4.5(2a) when used with vSphere 7.0 U2.
Updating will prevent this issue from occurring but does not resolve it if it has happened.
Updating will prevent this issue from occurring but does not resolve it if it has happened.
- Make sure that the VM is powered off.
- Go to the Files view in Backup & Replication and browse to the base folder of the VM.
- Select the <vmname>.vmdk file and right-click “edit”
- Go to the
ddb.sidecarsentry and correct the vmfd filename so that it points to the existing file within the same folder. - Save the file and close the editor
- Power On the VM
Example
VM Name: Sample
vmdf File on disk: Sample-c9c24ae00ec07941.vmfd
Sample.vmdk contains the entry:
ddb.sidecars = "veecdp_1,Sample_675617-62e8e8ccb585c028.vmfd"
This corrected entry is:
ddb.sidecars = "veecdp_1,Sample-c9c24ae00ec07941.vmfd"
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
