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Exchange backup fails after upgrading to Veeam Backup for Microsoft Office 365 v5

KB ID: 4169
Product: Veeam Backup for Microsoft Office 365 5.0
Published: 2021-05-21
Last Modified: 2021-05-28

Challenge

After upgrading Veeam Backup for Microsoft Office 365 to v5, backup of Exchange Online data may fail with “Unauthorized (401)” error.

The issue affects organizations using Modern authentication and legacy protocols with application secret. 

Cause

Starting v5 Veeam Backup for Microsoft Office 365 has switched to the SOAP Autodiscover service for resolving users during Exchange backup. To use this API, the application used for the organization’s backup must be assigned with the full_access_as_app permission. 

Solution

To add the "full_access_as_app" permission to your Azure AD app registration, do the following:

  1. Sign in to the Azure portal
  2. Go to Azure Active Directory > App registrations, and select your application.
  3. Select API permissions > Add a permission > APIs my organization uses
  4. Select Office 365 Exchange Online API in the list, go to the Application permissions tab and select the "full_access_as_app" permission.

More information

KB ID: 4169
Product: Veeam Backup for Microsoft Office 365 5.0
Published: 2021-05-21
Last Modified: 2021-05-28

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