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How to Temporarily Disable Exchange Web Services Throttling

KB ID: 4198
Product: Veeam Data Cloud for Microsoft 365
Veeam Backup for Microsoft 365
Published: 2021-08-18
Last Modified: 2025-07-10
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Purpose

This article documents how to temporarily disable Exchange Web Services API throttling, potentially improving Exchange backup performance in Veeam Backup for Microsoft 365.

Note: Throttling may only be disabled temporarily; this should be sufficient to allow Veeam Backup for Microsoft 365 to perform the initial full backup.

Cause

By default, all download requests performed by a backup job interacting with Exchange Web Services API are throttled, impacting backup job performance. It is possible to turn this throttling off in Microsoft 365 admin center temporarily.

Solution

How to temporarily disable EWS Throttling Policy

  1. Go to admin.microsoft.com and sign in with administrator credentials
  2. On the left Navigation panel, expand the Support section and select New service request
    If this option is unavailable, click Show all at the bottom of the Navigation panel.
support service request
  1. In the panel that appears on the right side, type EWS into the search box and select the "Increase EWS throttling policy" option from the auto-complete list.
Select the "Increase EWS throttling policy" optin in the autocomplete option list.
To the best of our ability, we have captured screenshots of this procedure and the menu options that appear. However, some UI elements may appear differently for each organization. If the option to Increase EWS Throttling Policy or the option to Run Tests does not appear, please contact Microsoft 365 Support.
  1. Click the "Run Tests" button to determine the current throttling state:
Run Tests to check throttling state
  1. After the test completes one of three results will be presented:
  1. "The Exchange Web Services are Throttled." with an option to request the throttling be temporarily changed. 
    After clicking "Update Settings," a confirmation message will be shown.
screenshot
Success updated throttling
  1. "The Exchange Web Services are Throttled." with a note advising to create a new service request with Microsoft Support to change the throttling policy.
Throttling is enabled, contact microsoft to request policy change.
  1. "Your Exchange Web Services are not currently throttled." with a note stating when throttling will be reapplied.
screenshot

More Information

More details regarding Exchange Web Services throttling can be found here: EWS throttling in Exchange.
 
Should you experience any challenges during the completion of this procedure or have questions on EWS throttling, please reach out to Microsoft support.

 

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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