"Mine with Veeam" dashboard is not listed in Prism dropdown

KB ID: 4265
Product: Veeam Backup & Replication
Published: 2021-12-31
Last Modified: 2022-04-19
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Article Applicability
This article is relevant to Nutanix Mine with Veeam v2 and v3.

Challenge

After either of the following scenarios, the Mine with Veeam dashboard is no longer listed in the Prism Element dropdown:

  • Installing Nutanix Mine with Veeam on a Nutanix Cluster running AOS version 5.20.2.
  • Upgrading a Nutanix Cluster with Nutanix Mine with Veeam already installed to AOS version 5.20.2.
Screenshot showing the Prism dropdown box where the Mine with Veeam entry is missing
Mine with Veeam entry missing
Screenshot showing the Prism dropdown box where the Mine with Veeam entry is present
Mine with Veeam entry listed

Solution

To resolve this, do the following:

  1. Enable SSH on the Veeam Availability VM
    1. From the Prism "VM" dashboard, open a Nutanix Console to the Veeam Availability VM, and log in with the same user and password used for the web interface.
    2. Execute the following command to enable SSH
      sudo /etc/init.d/ssh start
      
  2. Connect to the Veeam Availability VM via SSH using Putty
  3. Copy the following command into a text editor and modify the highlighted portions entering the Prism Element's IP, cluster-admin login, and admin password.
curl -X 'POST' 'https://xxx.xxx.xxx.xxx:9440/PrismGateway/services/rest/v1/application/system_data?type=ui_config&key=template_override' -k -H 'Accept: application/json' -H 'Content-Type: application/json' -u username:'password' -d '{"key": "template_override","type": "UI_CONFIG","value":"{\"metadata\":{\"name\":\"Nirvana - Nutanix Veeam\",\"pageTitle\":\"Nirvana - Nutanix Veeam\",\"version\":\"0.0.1\"},\"frontend\":{\"defaultPage\":\"n_dashboard\",\"pageList\":[{\"id\":\"n_dashboard\",\"name\":\"Mine with Veeam\",\"type\":\"iframe\",\"url\":\"nirvana/dashboard.html\"},{\"id\":\"dashboard\",\"name\":\"Home\",\"type\":\"prism_page\"},{\"id\":\"clusterh\",\"name\":\"Health\",\"type\":\"prism_page\"},{\"id\":\"vms\",\"name\":\"VMs\",\"type\":\"prism_page\"},{\"id\":\"storage\",\"name\":\"Storage\",\"type\":\"prism_page\"},{\"id\":\"network\",\"name\":\"Network\",\"type\":\"prism_page\"},{\"id\":\"hardware\",\"name\":\"Hardware\",\"type\":\"prism_page\"},{\"id\":\"file_server\",\"name\":\"File Server\",\"type\":\"prism_page\"},{\"id\":\"dr\",\"name\":\"Data Protection\",\"type\":\"prism_page\"},{\"id\":\"analysis\",\"name\":\"Analysis\",\"type\":\"prism_page\"},{\"id\":\"alert_explorer\",\"name\":\"Alerts\",\"type\":\"prism_page\"},{\"id\":\"tasks\",\"name\":\"Tasks\",\"type\":\"prism_page\"},{\"id\":\"settings\",\"name\":\"Settings\",\"type\":\"prism_page\"}]}}"}'
  1. Copy the edited command, paste it into the SSH connection with the Veeam Availability VM, and then execute it.
  2. If the command returns the message:
    {"message":"There is already user data with key template_override"}
    
    It means that the override configuration is already present and needs to be updated.
    To update the override configuration:
    1. Edit the command that sent in step 4
    2. Replace the word 'POST' with 'PUT' after the "curl -X " at the start of the command
    3. Execute the command

    If the command sent in Step 4 does not display the message above, proceed to Step 6.

  3. Disable SSH on the Veeam Availability VM using the following command:
sudo /etc/init.d/ssh stop
  1. Update the Prism Element page with Ctrl-F5 and check if the "Mine with Veeam" dashboard is listed in the dropdown.

 

If, at this point, the "Mine with Veeam" dashboard entry is listed in the dropdown, but selecting it causes an error 404 to be shown, this means that the AOS version changed the path to the UI static files. To copy the necessary files, log in to any of the Nutanix Cluster CVMs and execute this command:

allssh sudo cp -rp /home/nutanix/prism/webapps/console/nirvana/ /home/apache/www/console/nirvana/
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