Reset AHV Backup Proxy password from recovery mode

KB ID: 4271
Product: Veeam Backup for Nutanix AHV | 2.0 | 2.1 | 3.0
Published: 2022-01-07
Last Modified: 2022-01-07
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Purpose

This article documents how to perform a recovery mode password reset for the administrator account used to access the Veeam Backup for Nutanix AHV Backup Proxy web interface.

If you know the Administrator password and still have access to the AHV Backup Proxy web console, reset the password as shown here: Configuring Administrator Account Settings

Solution

Proxy Appliance Reboot Required
This password update procedure will require a reboot of the AHV Proxy Appliance.
Ensure no backup jobs are running before beginning this procedure.
  1. Log into the Nutanix Prism web interface.
     
  2. Click the dropdown menu in the upper left corner and select the "VM" dashboard.
     
  3. Locate the AHV Proxy VM
     
  4. Launch the remote console for this VM by right-clicking it and choosing "Launch Console."
     
  5. Reboot the machine by clicking the Power button in the upper right of the console window and selecting "Guest reboot."
     
  6. As the VM boots, when you see the GRUB menu press the down arrow once and select "Advanced options for Ubuntu."
screenshot showing Advanced option in GRUB
  1. In the list of available Ubuntu kernel options, select the newest entry that ends in (recovery mode).
Screenshot showing Recovery Mode in grub boot menu
  1. When the boot completes and the machine is in "rescue mode", press Enter to continue.
Screenshot of recovery boot mode
  1. Reset the password of the AHV Proxy account by entering the command:
    passwd <user-account>
    
    where <user-account> is the name of the account used to login into the Proxy web interface

    After executing the command, follow the onscreen prompts to enter and confirm the new password.
Screenshot of example password reset
An example where the admin account is named AHVadmin.
  1. Once the password is updated successfully, reboot the Proxy VM.
After resetting the password, edit the AHV Backup Proxy entry in Veeam Backup & Replication, and update the credentials with the new password.
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