After Adding the Veeam ONE Server to a Domain, the Reports List Is Empty

KB ID: 4310
Product: Veeam ONE
Published: 2022-05-03
Last Modified: 2022-05-03
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Challenge

This article documents a scenario where the Veeam ONE software was initially installed on a Windows machine that was not joined to a Domain. Then after Veeam ONE is installed, that Windows machine is joined to a Domain. When this specific scenario occurs, the Reports menu will display a message stating that:
No reports are available for the selected node
Data Protection View Reports empty
Top Menu report empty

Cause

This issue occurs because the initial self-signed certificate was generated for what the DNS name was before joining the domain and does not now match the new FQDN.
Cert Example

Solution

Repair Reports list in the Veeam ONE Client

  1. Launch the Veeam ONE Settings Utility
  2. Within the Veeam ONE Setting Utility, click the Veeam ONE Server tab on the left. Then, click the Web API Certificate tab along the top.
  3. On the Web API Certificate tab, click Generate and follow the steps to generate a new certificate.
Generate
  1. After a new Certificate has been generated, note that the Subject and Issuer lines now list the FQDN.
Cert After

Repair Veeam ONE Web Client Certificate:

  1. Connect to the machine where the Veeam ONE Web Service component is installed.
  2. Open the Internet Information Services (IIS) Manager, expand the localhost node, then expand Sites.
  3. Right-click on VeeamReporter site entry and select Edit Bindings...
Edit Bindings...
  1. In the Site Bindings window, select the existing binding and click Edit.
edit binding
  1. On the Edit Site Binding screen, click Select and select the recently generated SSL Certificate with the FQDN, and click OK.
Select
Select FQDN cert
  1. In the Site Bindings window, click Close.
  2. Restart the Veeam ONE services.

More information

If you face any difficulties related to this issue, create a Veeam Support case.
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