How to modify ProPartner Portal Roles
Purpose
This article documents how to assign internal VCSP employees a Pulse user role to allow them access to the VCSP Pulse portal within the Veeam ProPartner setup.
Note: Roles can only be assigned by the employee of the ProPartner holding the ProPartner manager role.
Solution
To adjust the ProPartner employee's roles, the ProPartner Manager should perform the following:
- Log in to ProPartner Portal using the account that has the ProPartner Manager role assigned.
If the ProPartner Manager role needs to be assigned/removed, please create a Licensing case. - Open the Partner Profile by clicking on the user name in the top-left of the ProPartner portal.
- Within the Partner Profile, switch to the Portal users tab.
- From the Registered employees list, click the name of the employee whose roles need to be adjusted.
If the employee is not listed, use the Register an employee option.
- Use the role selection checkboxes in the Employee details window that appears to assign/remove roles as needed.
- The employee will gain/lose access to the modified role when the checkbox is changed.
- Click Save to save changes and close the Employee details window.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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