Minimum supported OS version for Veeam VSS Hardware Provider is Microsoft Server 2012 (64-bit only).
Challenge
An attempt to rescan, upgrade, or update the Veeam Backup Server fails with the error:
Minimum supported OS version for Veeam VSS Hardware Provider is Microsoft Server 2012 (64-bit only).
Cause
This issue occurs because an entry in the Configuration Database causes the Veeam Backup & Replication software to believe an outdated version of the Veeam VSS Hardware Provider package is deployed on the Veeam Backup Server and needs to be updated. However, upgrading this component package is impossible because the Veeam Backup Server is running Windows 10 or 11, and the Veeam VSS Hardware Provider component only supports deployment on Windows Server editions.
For a causal example, please review the More Information section.
Solution
To remove the conflicting entry from the Configuration Database, perform the following steps:
- On the Veeam Backup Server, open an Administrative PowerShell console. (Win+X, tap 'A')
- Run the following command:
The command will query the components assigned to the Veeam Backup Server, look for the Veeam VSS Hardware Provider, and remove it from being assigned to the Veeam Backup Server.
More Information
Case Example
Based on the limited cases where this issue has been reported, it appears the sequence of events that causes this latent erroneous entry in the Configuration Database to exist is as follows:
- Veeam Backup & Replication was initially deployed on Windows Server OS.
- A Configuration Backup was created.
- Veeam Backup & Replication was redeployed on Windows 10 or Windows 11.
- A Configuration Restore to the new Veeam Backup Server was performed using the configuration backup from the initial server.
- During the Configuration Restore, the entries within the hostscomponents table are restored, including the entry that indicates that the Veeam VSS Hardware Provider package is deployed on the Veeam Backup Server.
- After the Configuration Restore, everything appears operational until an upgrade or update occurs, which causes the Veeam Backup & Replication software to reassess what packages are deployed. At which point the entry in the hostscomponents table causes the Veeam Backup & Replication software to attempt to deploy the Veeam VSS Hardware Provider package on the Veeam Backup Server. The deployment fails, and the package installer throws the error:
Minimum supported OS version for Veeam VSS Hardware Provider is Microsoft Server 2012 (64-bit only)
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