Service Provider Migration to Unified Veeam Data Cloud FAQ

Veeam is transitioning Veeam Cloud Service Providers (VCSPs) and their customers to Veeam Data Cloud, a unified multi-workload interface. This new experience allows you to manage Microsoft 365, Entra ID, and Vault from a single platform at cloud.veeam.com.

Migrations are scheduled in batches starting October 21^st, with email notifications sent a few days in advance. You’ll receive in-app alerts with your specific migration window.

The migration will occur in two parts. Your partner organisation will be migrated, followed immediately by your customers. Individual customer migrations should take only a few minutes, but you should allow up to an hour. The entire migration duration will depend on the number of customers you manage in Veeam Data Cloud (VDC). Most of the portal will be inaccessible during migration, and users will see a notification if they attempt to sign in during this period.

During the migration, a message will be displayed on the dashboard showing that the migration is in progress. The migration only affects the management interface; backups will continue to run normally. Once migration has been completed, your login to the classic Veeam Data Cloud interface will be disabled, and you’ll be redirected to cloud.veeam.com. Roles, subscriptions, and backup policies will be transferred.

No, your credentials remain the same. However, after migration, you’ll be redirected to the new Veeam Data Cloud address. Please update your bookmarks to cloud.veeam.com.

Roles will be translated as closely as possible. The Veeam Data Cloud Platform scopes permissions at user assignment, not role creation, which may result in minor differences. Admins may need to review and adjust roles post-migration.

No. Backups will continue to run normally. The migration only affects the management interface. Your data will be retained in the classic Veeam Data Cloud service for rollback if needed.

Yes. All your historic backups will be accessible for restore using the new Veeam Data Cloud interface.

Veeam Data Cloud is a multi-workload experience. You will be able to protect, monitor and manage multiple workloads from a single UI, including Microsoft 365, Entra ID and Vault.

Role and User management differs:

• Users and roles are managed in the unified platform rather than within the Veeam Data Cloud Microsoft 365 interface.
• Permissions are scoped at user assignment, not role creation.
• The new platform does not currently support self-service or scoping roles to Entra ID groups, this support is coming soon.
• Enhanced security requirements on Veeam Data Cloud require that user domains are registered to the same Microsoft ID tenant as your primary domain registered with Veeam.

Once you select your Microsoft 365 tenant the interface will be similar, with some minor differences:

• After migration, one month of operational logs will be available. These logs include recent user activity and notifications logs, licensed users and storage use graphs. The complete history will be available within two weeks.
• Any active Download in background operations will be interrupted during migration. You must restart the restore after migration or contact support for help.
• The new interface does not support customized tenant display names. If you rename your tenant in the old interface, this change will not be preserved after migration.
• The new interface does not support logo and colour customizations. If you changed these settings in the old interface, the migration will not preserve them.

For details of the new interface see the Veeam Data Cloud User Guide

Yes. The Veeam Data Cloud interface provides:

• A pre-migration email.
• An in-progress in-app alert.
• A post-migration in-app message with instructions and links.

The new Veeam Data Cloud interface works a little differently. You no longer need to add your user to the customer organization; instead, you can actively manage the customer backups and restores from within your VCSP organization. For more information, see the VCSP documentation for Veeam Data Cloud.

Yes, all tenants linked to their organization will be consolidated under their primary organization, but remain separate for policy creation and restore.

For more information, review these pages:

• Veeam ProPartner Portal - Veeam Data Cloud Toolkit
• Veeam University - Veeam Data Cloud for VCSPs

Reach out to Veeam support or your account manager.