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Veeam ONE v13 Upgrade Fails With "Failed to configure the product. Some configuration actions failed to complete."

KB ID: 4790
Product: Veeam ONE | 12.3 | 13
Published: 2025-11-04
Last Modified: 2026-01-23
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Article Applicability

This error occurs only when upgrading to Veeam ONE build 13.0.0.5630.

This issue was resolved starting in Veeam ONE build 13.0.1.5860.

Challenge

The upgrade to Veeam ONE build 13.0.0.5630 fails with the following error during step 3 (Upgrading Veeam ONE Server...):

Failed to configure the product. Some configuration actions failed to complete.
Veeam ONE upgrade window with a pop-up error message stating, "Failed to configure the product. Some configuration actions failed to complete." The background shows the upgrade progress at Step 3 of 5: Upgrading Veeam ONE Server.
When this occurs, it results in a partially upgraded Veeam ONE deployment.

Solution

Issue Prevention

If you are reading this article before upgrading to Veeam ONE v13. Please be advised that this issue was resolved starting in Veeam ONE build 13.0.1.5860.  Please ensure that the ISO you use to upgrade is for build 13.0.1.5860 or later.

If you have already attempted to upgrade to Veeam ONE build 13.0.0.5630 and the issues described have occurred, you must complete all sections below to rectify the situation.

How to Recover from Partial Upgrade Failure

  1. Uninstall all remaining parts of the old (pre-upgrade) Veeam ONE deployment.
    (Do not delete the Microsoft SQL Instance or the Veeam ONE Database.)
  2. With Veeam ONE now fully uninstalled:
    1. Download the latest Veeam ONE ISO, and ensure it is for a build equal to or higher than 13.0.1.5860.
    2. Mount the ISO and start installing Veeam ONE.
    3. During the install steps, specify the connection details for the existing VeeamONE database.
      Note: If the Microsoft SQL Instance is on a remote server, during installation, you may need to select 'Customize Settings'.

      All user settings, configurations, collected data, and reports are retained in the database, making this process equivalent to a standard upgrade.

If the installation continues to fail:

  1. Create a compressed archive file of the contents of C:\ProgramData\Veeam\Setup\
  2. Create a Veeam Support case for further assistance, and include the setup logs.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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