Restore to Google Compute Engine Fails with API Errors When Using Helper Appliance
Challenge
When restoring a VM to Google Compute Engine (GCE), the following errors occur:
For Windows platform:
Failed to restore to GCE: [import-image]: {date_stamp} step "import" run error: step "wait-for-bootstrap" did not complete within the specified timeout of 20m0s (System.Exception)
For Linux platform:
Restore job failed Error: Failed to restore to GCE: Failed to perform the operation.: Build failed; check build logs for details
Additionally, the following error may appear in the Google import logs:
Error response from daemon: manifest for gcr.io/compute-image-tools/gce_vm_image_import:release not found: manifest unknown: Failed to fetch "release"
Cause
Solution
Direct recovery to Google Compute Engine without using the helper appliance works successfully and does not encounter these issues.
Note: This issue does not affect the restore of Google Compute Engine-native VMs. For those Google-native VMs, it is recommended to use the helper appliance.
For Veeam Backup & Replication 13.0.x
In Veeam Backup & Replication 13.0.x (e.g., 13.0 and 13.0.1), disable the option "Use the helper appliance" in the restore wizard.
Reference: Restoring to Amazon EC2 > Step 8. Configure Helper Appliance
Note: A solution to resolve the root issue will be included in a future Veeam Backup & Replication release.
For Veeam Backup & Replication 12.3.x
In Veeam Backup & Replication v12.3.x (e.g., 12.3, 12.3.1, and 12.3.2), the option for "Use the helper appliance" during the restore process is greyed out and cannot be disabled. To make the option selectable, create the following registry value on the Veeam Backup Server. After configuring the following registry value, the “Use helper appliance” option should be disabled when restoring non-Google-native VMs to Google Compute Engine.
Key Location: HKLM\SOFTWARE\Veeam\Veeam Backup and Replicationxxx
Value Name: PublicCloudRestoreEnableApplianceSelection
Value Type: DWORD (32-Bit) Value
Value Data: 1
Note: The Veeam Backup & Replication Console must be closed and reopened for the setting to take effect.
PowerShell command to set registry value:
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