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Veeam Licensing Policy

This licensing policy defines specific licensing rules and conditions for Veeam products. The use of Veeam Products is subject to the End User's compliance with the End User License Agreement (“EULA”). Veeam Products may be referred to as “Software” within this licensing policy.

1. Definitions

1.1. Customer

A “Customer” is defined as the End User of the Software.

1.2. License Administrator

“License Administrator” is a person associated with and recorded in the Veeam License Key representing the End User (per EULA) with the authority to request changes to the Veeam Product License. The End User is responsible for providing correct contact information about License Administrator and keep it up to date. The End User is required to submit any changes to License Administrator data to Customer Support service via the Customer portal (https://my.veeam.com).

1.3. Veeam License Key

“Veeam Product License” or “Veeam License Key” or “License Key” is a transaction document that defines the scope of the license, eligible Licensed Units and options as well as license terms reference, such as License ID and Support ID. Veeam License Key is typically required to enable functionality of the Software. Please refer to technical documentation for product license installation help. The Veeam License Key defines the maximum number of Licensed Units for the Software to consume or process from all objects of the connected Source Infrastructure.

Customers can use copies of the Software and one License Key to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Customers can use multiple License Keys with different license terms, but only for separate backup infrastructures (which are defined as not sharing servers or storage between each other and are protecting different Source infrastructures). Veeam centralized management is not available/allowed for such use cases. In these cases, Customers will be provided with separate license files for each separate backup infrastructure.

With certain conditions, Customers can combine License Keys with different license terms to manage multiple Source Infrastructures with the same backup infrastructure. Customers are advised to implement centralized license management (Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms. 

1.4. Protected Workload

A workload that had at least one restore point created by Veeam (or a partner) solution in the past 31 days, in a form of a backup or a workload’s native snapshot.

Workload is a computer (physical, virtual or cloud), an application (on-prem or SaaS), an unstructured data (files or objects) or any data source that Veeam (or partner) solution protects or manages.

1.5. Source Infrastructure

An infrastructure – management servers, hosts, physical/virtual/cloud machines, applications, files or storage – that is protected, monitored or otherwise managed by the Software and by the Customer.

Customers can use copies of the Software under the same License Key and license terms to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Backup Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Sharing of the Source Infrastructure between different Licenses and license terms is prohibited. 

1.6. Licensed Object

Referring to the table below, a “Licensed Object” is an element of the Source Infrastructure that is consumed and counted by Veeam product towards the maximum number of Licensed Units. Licensed Objects are associated with Licensed Units by the Software. Some Software allows revoking Licensed Units from Licensed Objects and re-applying to other Licensed Objects. For example, you can revoke the license from some hosts or VMs and assign it to other hosts or VMs. Here is a table of Licensed Objects:
Licensed Object
Description
Socket

An occupied motherboard CPU socket (as reported by the hypervisor API) on hosts with virtual machines (VMs) to be backed up, replicated, monitored or reported on.

VM

A protected VMware ESX, Microsoft Hyper-V or Nutanix AHV VM that is backed up, replicated, copied, monitored or otherwise consumed by the software.

Cloud VM

An Amazon AWS EC2 Instance or a Microsoft Azure VM that is backed up, replicated, copied, monitored or otherwise consumed by the software.

Server
A Windows or Linux machine, physical or virtual, where the Software is installed. Each node of the clustered setup needs to be licensed.

Application Server

A physical or virtual machine where the application-specific Software is installed. Each node of the clustered setup needs to be licensed.
Workstation
A physical or virtual machine where the Software is installed. Each node of the clustered setup needs to be licensed.
User
A User account in all organizations as reported by the management software.
NAS
Front-end storage capacity pack.

1.7. Licensed Unit

Veeam uses Licensed Units to define the maximum capacity of Licensed Objects that the Software product will process. The following table describes the Licensed Units:
Licensed Unit
Description
Socket

1 (one) License unit is consumed for each occupied motherboard CPU socket as reported by the hypervisor API.

 

Only source hosts are licensed — hosts on which VMs that you back up or replicate reside. Target hosts (for replication and migration jobs) do not need to be licensed. Each node of the clustered setup needs to be licensed.

Instance

A calculated value representing the total “value” of all Licensed Objects that can be protected and/or managed by the Customer using Veeam or partner solutions. See Instance calculation for Veeam Universal License.
 

In Rental licenses, Instance represents the value in rental points for managed workloads.

Orchestrated instance

1 (one) License unit is consumed by each protected workload.

 

This instance type allows the workload to participate in orchestration activities (be a part of plans, labs, reports) in Veeam Availability Orchestrator (VAO).

User
1 (one) License unit is consumed by each User account in all organizations as reported by the management software.
TB
Terabytes of front-end storage (NAS).
Older versions of Veeam products prior to Veeam Backup & Replication v10 include the following Licensed Units: VM, Server, Workstation with 1 (one) License unit consumed by each protected workload.

1.8. Product Edition

If present, License Edition defines functionality available in the Product, and relative weight of Licensed Objects. Feature availability varies by Edition, for example Enterprise Plus edition is the best choice for access to all features.

See Veeam Backup & Replication Product Editions for more information on features by Editions.

1.9. Support and Maintenance

Veeam provides product updates, licensing and technical support to Customers according to published Veeam Customer Support Policy. Customers can choose support programs with target Service Level Agreements (SLAs) as described in the support policy. Support for FREE/Community/NFR licensed products is provided on a best-effort basis. 

Please note that Licensing Support may not be available for Customers with expired maintenance. More details on Support and Maintenance.

1.10. License Type

License Type is a parameter that defines how the license is transacted. License Types include: Perpetual, Subscription, Rental, Evaluation, NFR, Free.

1.11. Perpetual License

Customers who purchase a Perpetual License get the right to use perpetually any version of the Software shipped prior to the Support expiration date reflected in the license file. One year of Basic or Production Support and Maintenance is included with any purchase of the Perpetual License. To stay eligible for product updates and support, Customers must renew their annual maintenance contract. Read more details on maintenance renewal costs.

If present, the Perpetual License default expiration date is set to 10 years from the date of issue and can be re-issued for the longer period at any time without altering any other details of the license. Please open a licensing support ticket at the Customer portal for such a request.

1.12. Subscription License

Customers who purchase a Subscription License get the right to use the version of the Software for a specified term depending on SKU purchased. Basic or Production Support and Maintenance is included for the entire term of the Subscription License, provided the End User is compliant with this Licensing Policy and the EULA. More details on Support and Maintenance

To renew your Subscription License, please contact your reseller or use the Veeam Renewal form to contact Veeam.

1.13. Rental License

Rental Licenses are only available to Veeam Cloud & Service Providers (VCSP) to perform systems management services for VCSP’s clients. Copies of Rental Licenses can be produced by VCSPs using self-service functionality of Veeam ProPartner Portal to generate individual licenses for Client environments. More details on VCSP program.

1.14. Evaluation and NFR licenses

A license designated as an “Evaluation” or “NFR license” authorizes Partners and End Users to use the Software for a limited period stated in the License Key for evaluation or demonstration purposes only, in a non-production environment.

1.15. Community Edition and Free license

Veeam provides some products free of charge with full or limited functionality. 

“Community Edition” licensed products provide fully functional version of the Software for small environments, limited by Licensed Units of the built-in free license. Some versions of free products may require a valid no-cost license (“Free License”) that is available for everyone upon website page registration. Please follow directions in the product interface to obtain such a license.

Community Edition license Customers agree to receive email marketing communications from Veeam Software with ability to unsubscribe from it.

Sharing of the Source Infrastructure between different Licenses is prohibited. This includes using multiple Community Edition deployments, or using both licensed and Community Edition deployments, to protect different parts of the same Source Infrastructure.

1.16. Veeam-Published Image

Veeam-Published Image means a virtual machine image made available by Veeam for use in a cloud marketplace (like Amazon Web Services or Azure) and in which the Software is pre-installed. When the Software is delivered to End User as pre-installed on Veeam-Published Image End User has a right to use the Software only in virtual machines in the marketplace deployed from Veeam-Published Image. If the Software is delivered to End User as pre-installed on Veeam-Published Image with the operating system pre-installed, the right to use the operating system is governed by terms of EULA of this operating system. By using the Software End User accepts the terms of EULA of such an Operating System, otherwise the End User must not use the Software.

2. Veeam Licensing Terms

2.1. Veeam Universal License (VUL) Offerings

Product
License Type(s)
Licensed Unit
Licensing terms

Veeam Availability Suite

Subscription or Perpetual Instance

Sold in packs of 10 Instances.

 

Support & Maintenance is limited to Production level. Basic level is not offered.

 

Applications included:

  • Veeam Backup & Replication
  • Veeam ONE
Veeam Backup & Replication Subscription or Perpetual Instance

Sold in packs of 10 Instances.

 

Support & Maintenance is limited to Production level. Basic level is not offered.

 

Applications included:

  • Veeam Backup for Nutanix AHV
  • Veeam Backup for AWS
  • Veeam Backup for Microsoft Azure
  • Veeam Agent for Windows
  • Veeam Agent for Linux
  • Veeam Agent for Oracle Solaris
  • Veeam Agent for IBM AIX
Veeam Backup Essentials
Subscription or Perpetual Instance

Sold in packs of 5 Instances with a minimum of 10 Instances (or 2 packs) and a maximum of 50 Instances (or 10 packs).

 

Designed exclusively for small businesses and installations. Cannot be merged with another product license or centrally managed to scale above maximum. Purchase of an upgrade SKU required to grow beyond maximum limit.

 

Support & Maintenance is limited to Production level. Basic level is not offered.

 

Applications included:

  • Veeam Backup & Replication
  • Veeam ONE
Veeam Backup Essentials NAS Capacity Packs Subscription or Perpetual TB

Minimum of 5TB. Increments of 1TB

Maximum of 50TB.

 

This NAS license is only available to Veeam Backup Essentials VUL Customers. Support & Maintenance is production level, tied to the Veeam Backup Essentials contract.

Veeam Backup Starter
Subscription Instance

On October 1, 2020, this product will no longer be offered.


Sold in packs of 5 Instances, with minimal of 10 Instances (2 packs) and maximum of 20 Instances (4 packs).

 

Designed exclusively for small businesses and installations. Cannot be merged with another product license to scale above maximum. Purchase of an upgrade SKU required to grow beyond maximum limit.

 

Functionality limited to Standard Edition and cannot be managed by Veeam Backup Enterprise Manager.

 

Support & Maintenance is limited to Basic level. Production level not offered.

 

Applications included:

  • Veeam Backup & Replication
  • Veeam Backup & Replication for Nutanix AHV
  • Veeam Agent for Windows
  • Veeam Agent for Linux
Veeam Availability Suite
LICENSE TYPE(S)
Subscription or Perpetual
LICENSED UNIT
Instance
LICENSING TERMS

Sold in packs of 10 Instances.

 

Support & Maintenance is limited to Production level. Basic level is not offered.

 

Applications included:

  • Veeam Backup & Replication
  • Veeam ONE
Veeam Backup & Replication
LICENSE TYPE(S)
Subscription or Perpetual
LICENSED UNIT
Instance
LICENSING TERMS

Sold in packs of 10 Instances.

 

Support & Maintenance is limited to Production level. Basic level is not offered.

 

Applications included:

  • Veeam Backup for Nutanix AHV
  • Veeam Backup for AWS
  • Veeam Backup for Microsoft Azure
  • Veeam Agent for Windows
  • Veeam Agent for Linux
  • Veeam Agent for Oracle Solaris
  • Veeam Agent for IBM AIX
Veeam Backup Essentials
LICENSE TYPE(S)
Subscription or Perpetual
LICENSED UNIT
Instance
LICENSING TERMS

Sold in packs of 5 Instances with a minimum of 10 Instances (or 2 packs) and a maximum of 50 Instances (or 10 packs).

 

Designed exclusively for small businesses and installations. Cannot be merged with another product license or centrally managed to scale above maximum. Purchase of an upgrade SKU required to grow beyond maximum limit.

 

Support & Maintenance is limited to Production level. Basic level is not offered.

 

Applications included:

  • Veeam Backup & Replication
  • Veeam ONE
Veeam Backup Essentials NAS Capacity Packs
LICENSE TYPE(S)
Subscription or Perpetual
LICENSED UNIT
TB
LICENSING TERMS

Minimum of 5TB. Increments of 1TB

Maximum of 50TB.

 

This NAS license is only available to Veeam Backup Essentials VUL Customers.  Support & Maintenance is production level, tied to the Veeam Backup Essentials contract.

Veeam Backup Starter
LICENSE TYPE(S)
Subscription
LICENSED UNIT
Instance
LICENSING TERMS

On October 1, 2020, this product will no longer be offered.

Sold in packs of 5 Instances, with minimal of 10 Instances (2 packs) and maximum of 20 Instances (4 packs).

 

Designed exclusively for small businesses and installations. Cannot be merged with another product license to scale above maximum. Purchase of an upgrade SKU required to grow beyond maximum limit.

 

Functionality limited to Standard Edition and cannot be managed by Veeam Backup Enterprise Manager.

 

Support & Maintenance is limited to Basic level. Production level not offered.

 

Applications included:

  • Veeam Backup & Replication
  • Veeam Backup & Replication for Nutanix AHV
  • Veeam Agent for Windows
  • Veeam Agent for Linux

2.1.1. Instance calculation for Veeam Universal License

Veeam Universal License (available in both Subscription and Perpetual License Types) removes complexity from license consumption tracking, providing portability of the license across full breadth of product functionality. All protected workloads and packages are treated equally and consume 1 (one) Instance:
Workload Type Licensed Object(s) Instance

VM or Cloud VM

1 1

Server or Application Server

1 1
Workstation 3 1
NAS 250 GB 1
VM or Cloud VM
Licensed Object(s) 1
Instance 1
Server or Application Server
Licensed Object(s) 1
Instance 1
Workstation
Licensed Object(s) 3
Instance 1
NAS
Licensed Object(s) 250 GB
Instance 1
In Veeam Backup & Replication 9.5 Update 4, Instance consumption calculation is different and dependent on Product Edition. Upon upgrade to v10 and beyond, this counter no longer applies: 
Protected workload Standard edition Enterprise edition Enterprise Plus edition

VM or Cloud VM

1 1 1

Server or Application Server

3 1.5 1
Workstation (3 Licensed objects) 3 1.5 1
STANDARD EDITION
VM or Cloud VM 1
Server or Application Server 3
Workstation (3 Licensed objects) 3
ENTERPRISE EDITION
VM or Cloud VM 1
Server or Application Server 1.5
Workstation (3 Licensed objects) 1.5
ENTERPRISE PLUS EDITION
VM or Cloud VM 1
Server or Application Server 1
Workstation (3 Licensed objects) 1

2.2. Standalone Licenses (non-VUL)

Product
License Type(s)
Licensed Unit
Licensing terms

Veeam Availability Suite

Perpetual Socket

For VMware and Hyper-V virtual machine workloads only.

 

Product Edition options include:

  1. Standard
  2. Enterprise
  3. Enterprise Plus

Support & Maintenance options include:

  1. Production level
  2. Basic level

Applications included:

  • Veeam Backup & Replication
  • Veeam ONE
Veeam Backup & Replication Perpetual Socket

For VMware and Hyper-V virtual machine workloads only.

 

Product Edition options include:

  1. Standard
  2. Enterprise
  3. Enterprise Plus

Support & Maintenance options include:

  1. Production level
  2. Basic level

Applications included:

  • Veeam Backup & Replication
Veeam Backup Essentials
Perpetual Socket

For VMware and Hyper-V virtual machine workloads only.

 

Sold in packs of 2 Sockets with maximum of 6 Sockets (3 Packs).

 

Designed exclusively for small businesses and installations. Cannot be merged with another product license or centrally managed to scale above maximum limit of Sockets. Can be combined with Veeam Availability Suite VUL. Purchase of an upgrade SKU required to grow beyond maximum limit of Sockets.

 

Product Edition options include:

  1. Standard
  2. Enterprise
  3. Enterprise Plus

Support & Maintenance options include:

  1. Production level
  2. Basic level

Applications included:

  • Veeam Backup & Replication
  • Veeam ONE
Veeam ONE Perpetual Socket

 

Veeam Backup for AWS
Subscription Instance

Solid in packs of 10 Instances. Available as part of AWS Marketplace subscription or with BYOL version.

Veeam Backup for Azure
Subscription Instance

Sold in packs of 10 Instances. BYOL version only.

Veeam Availability Orchestrator
Subscription Orchestrated Instance

Sold in packs of 10 Orchestrated Instances.

 

Non-transferable to or from other Veeam products using Instances. 

Veeam Backup for Microsoft Office 365
Subscription User

Minimum of 10 Users.

 

Licensed per User account in all customer organizations. A license is not required for:

  • Shared, resource and group mailboxes
  • Group SharePoint sites
  • External SharePoint users

Please read more at https://helpcenter.veeam.com/docs/vbo365/guide/
vbo_licensing.html

Veeam Management Pack for System Center
Subscription Socket Minimum of 10 Sockets.
Veeam Availability Suite
LICENSE TYPE(S)
Perpetual
LICENSED UNIT
Socket
LICENSING TERMS

For VMware and Hyper-V virtual machine workloads only.

 

Product Edition options include:

  1. Standard
  2. Enterprise
  3. Enterprise Plus

Support & Maintenance options include:

  1. Production level
  2. Basic level

Applications included:

  • Veeam Backup & Replication
  • Veeam ONE
Veeam Backup & Replication
LICENSE TYPE(S)
Perpetual
LICENSED UNIT
Socket
LICENSING TERMS

For VMware and Hyper-V virtual machine workloads only.

 

Product Edition options include:

  1. Standard
  2. Enterprise
  3. Enterprise Plus

Support & Maintenance options include:

  1. Production level
  2. Basic level

Applications included:

  • Veeam Backup & Replication
Veeam Backup Essentials
LICENSE TYPE(S)
Perpetual
LICENSED UNIT
Socket
LICENSING TERMS

For VMware and Hyper-V virtual machine workloads only.

 

Sold in packs of 2 Sockets with maximum of 6 Sockets (3 Packs).

 

Designed exclusively for small businesses and installations. Cannot be merged with another product license or centrally managed to scale above maximum limit of Sockets. Can be combined with Veeam Availability Suite VUL. Purchase of an upgrade SKU required to grow beyond maximum limit of Sockets.

 

Product Edition options include:

  1. Standard
  2. Enterprise
  3. Enterprise Plus

Support & Maintenance options include:

  1. Production level
  2. Basic level

Applications included:

  • Veeam Backup & Replication
  • Veeam ONE
Veeam ONE
LICENSE TYPE(S)
Perpetual
LICENSED UNIT
Socket
Veeam Agent for IBM AIX Subscription
LICENSE TYPE(S)
Subscription
LICENSED UNIT
Server
LICENSING TERMS

Each node of the clustered setup needs to be licensed separately.

Veeam Backup for AWS
LICENSE TYPE(S)
Subscription
LICENSED UNIT
Instance
LICENSING TERMS

Solid in packs of 10 Instances. Available as part of AWS Marketplace subscription or with BYOL version.

Veeam Backup for Azure
LICENSE TYPE(S)
Subscription
LICENSED UNIT
Instance
LICENSING TERMS
Sold in packs of 10 Instances. BYOL version only.
Veeam Availability Orchestrator
LICENSE TYPE(S)
Subscription
LICENSED UNIT
Orchestrated Instance
LICENSING TERMS

Sold in packs of 10 Orchestrated Instances.

 

Non-transferable to or from other Veeam products using Instances. 

Veeam Backup for Microsoft Office 365
LICENSE TYPE(S)
Subscription
LICENSED UNIT
User
LICENSING TERMS

Minimum of 10 Users.

 

Licensed per User account in all customer organizations. A license is not required for:

  • Shared, resource and group mailboxes
  • Group SharePoint sites
  • External SharePoint users

Please read more at https://helpcenter.veeam.com/docs/vbo365/guide/vbo_licensing.html

Veeam Management Pack for System Center
LICENSE TYPE(S)
Subscription
LICENSED UNIT
Socket
LICENSING TERMS

Minimum of 10 Sockets.

2.3. Multiyear Subscription Billing Options

Multiyear Subscriptions with Upfront Billing contain all years in one SKU. Customer commits to pay for the entire length of the contract upfront. Multiyear Subscriptions with Annual Billing require all yearly options to be purchased together on initial order. Customer commits to pay annual amount by the yearly anniversary each year for the length of contract.

2.4. Gifted (Built-in) product license

For all Perpetual Licenses with Sockets, Veeam Backup & Replication and Veeam ONE products will enable additional FREE Instance licenses to be available for use - one Instance per each Socket with maximum of 6 gifted Instances.

For Veeam ONE, these FREE instances can only be used on monitoring and reporting on all non-VM workloads from the connected Veeam Backup & Replication.

2.5. Combining Socket and Instance licenses in Veeam Backup & Replication

Customers who need to combine purchased Socket and Instance licenses into one License Key can do so on the Customer Portal (https://my.veeam.com). Read more about License Key merges.

Starting with version 10, Veeam Backup & Replication allows installing separate Socket and Instance License Keys at the same time without prior merging of keys at the customer portal. The following conditions will apply:

  • Both Socket and Instance licenses are valid product licenses
  • Company name matches between licenses
  • Socket License Key will define the Support level, Support ID and Product Edition
  • Only one Socket and one Instance License Key can be installed into the product at the same time
  • Sockets will only protect VMware vSphere and Microsoft Hyper-V VMs

Instances, when in the presence of sockets, will protect NAS, Agents, Plug-Ins, AHV and Cloud VMs, and any workload excluding VMware and Hyper-V VMs.

Instance license expiration will, following the grace period, disable all product functionality until the expired license is removed from the product installation.

Socket license support expiration will not have any impact on the product’s functionality, except for the limitation to install product updates shipped after the support expiration date.

Important note: To receive Production Support for combined license, the Socket license must be at the Production support level. 

2.6. Product Edition

When present, Product Edition of the license regulates the Software capabilities level. In case when both Perpetual per Socket and Subscription VUL license are installed, the Software will follow the Perpetual license edition. Refer to 2.5 for more details.

2.7. Downgrades

Only Customers who are current on Support are eligible for a Product or Edition downgrade. Veeam does not refund the difference in price for downgrades. 

2.7.1. Product Downgrade

Change from a higher product tier to a lower product tier, if applicable. A penalty or fee may be charged for downgrading. These are only offered for perpetual licenses. For instance, if a Customer is on a socket-based perpetual Veeam Backup & Replication license and downgrading to Veeam Backup Essentials license, a downgrade SKU is required.

2.7.2. Edition Downgrade

Change on any product from a higher Product Edition to a lower Product Edition. There is no penalty or fee for Product Edition downgrade. Support dates and other licensing terms are not altered in the event of Product Edition downgrade. Only Customers who are current on Support are eligible for downgrades.

2.7.3. Support Downgrade

Change in the middle of contracted term from a higher level of Support to a lower level of Support is not offered. 

2.8. Upgrades

Only Customers who are current on Support are eligible for upgrades.

2.8.1. Edition Upgrade

Change on any product from a lower edition to a higher edition.

2.8.2. Product Upgrade

Change from lower tiered Product or bundle of Products to a higher tiered Product or more complete bundle of Products.

2.8.3. Support Upgrade

Change from lower level of Support to a higher level of Support.

2.9. Product Migrations

Customers may migrate their existing Enterprise Plus Perpetual Socket licenses to Subscription Veeam Universal Licenses (VUL) via a special program. Migrations from Perpetual Socket licenses to Perpetual VUL are also available. Customers on lower editions may migrate to VUL, but an Edition Upgrade to Enterprise Plus is required.

For more information, please contact Veeam Renewals by submitting the form https://www.veeam.com/renewal.html.

3. Veeam License Keys

Veeam issues License Key for each license purchased. The End User is authorized to use each License Key to activate and use the Software within the parameters of this Licensing Policy according to this License Policy terms.

Veeam License Key contains specific licensing terms and a signature record that proves the integrity of the License Key file for the product. Only those License Keys that are marked as “Active” in Veeam’s records are considered legitimate and valid License Keys. Customer’s Active License Keys are always visible on the Customer Portal. 

3.1. License Start Date

The License expiration date and License support expiration date are calculated from the License/Contract start date which is the date when Veeam accepts the Purchase Order from distribution and delivers the License Key to the Customer portal at https://my.veeam.com.

When purchasing a renewal of Perpetual or Subscription Licenses, the updated License Keys become available at the Customer portal. In case the License Key auto-update functionality is enabled, the updated License Key may be installed into the product automatically.

3.2. License Key Merge

Customers that are current on maintenance have an option to merge several Production License Keys into a single License Key to use in a product installation. Merge functionality for current versions is available at Customer Portal (https://my.veeam.com). For cases when merge is required for older versions of Veeam products, the Licensing support case needs to be opened.

When several License Keys are merged, the lowest Edition terms are selected for the resulting key (e.g. merging a 10 Socket Standard Edition license with the Veeam Universal License will result in a Standard Edition License Key). Similarly, the earliest license expiration date and support expiration date with respective Support ID will be provided.

License Key merge is only available for compatible licenses and when below terms match, if present:

  • First name, Last name, Email, Company, Edition, License Type, Product name, Package

To revert the License Key merge operation, Customers may choose “Undo merge” to destroy the merged license and revert to original product License Keys.

Below are clarifications and exceptions to general merge rules: 

License Key merge exception
Merge rules

Veeam Backup Essentials

This product offering is not allowed for merging between License Types or with other products.

 

Veeam Backup Starter

This product offering is not allowed for merging between License Types or with other products. This product will no longer be offered on October 1, 2020. Support will be discontinued with v11 release.

Veeam Universal Licenses

 

Merge is allowed between Veeam Universal Licenses and other types of supported licenses.

 

The resulting License Key will contain combined License Units from Perpetual and Subscription Licenses. 

 

Legacy Instance licenses will be re-calculated based one-to-one match (e.g. 10 Instances Standard Edition will match 10 Instances of Veeam Universal Licenses).

 

All other License Key parameters will follow License Key merge rules.

Merging License Keys with Sockets and Instances

 

Customers can combine Socket Perpetual and Instance Subscription License Keys to use with previous versions of the Veeam Backup & Replication. Below are merging directions for resulting key:

  • License type: Subscription
  • License expiration: the earliest expiration date of selected Instance Subscriptions License Keys
  • Support expiration: the earliest support expiration date of all involved licenses
  • Support ID: Socket Perpetual License Key with the earliest support expiration date.

 

Please note that:

  • Sockets will be used to protect VMs on VMware and Hyper-V hosts
  • Instances will cover Agents, Plug-Ins, AHV VMs, excluding VMware and Hyper-V VMs.
LICENSE KEY MERGE EXCEPTION
Veeam Backup Essentials

MERGE RULES

This product offering is not allowed for merging between License Types or with other products.

LICENSE KEY MERGE EXCEPTION
Veeam Backup Starter
MERGE RULES This product offering is not allowed for merging between License Types or with other products.
This product will no longer be offered on October 1, 2020. Support will be discontinued with v11 release.
LICENSE KEY MERGE EXCEPTION Veeam Universal Licenses
MERGE RULES

Merge is allowed between Veeam Universal Licenses and other types of supported licenses.

The resulting License Key will contain combined License Units from Perpetual and Subscription Licenses. 

Legacy Instance licenses will be re-calculated based one-to-one match (e.g. 10 Instances Standard Edition will match 10 Instances of Veeam Universal Licenses).

All other License Key parameters will follow License Key merge rules.

LICENSE KEY MERGE EXCEPTION Merging License Keys with Sockets and Instances
MERGE RULES

Customers can combine Socket Perpetual and Instance Subscription License Keys to use with previous versions of the Veeam Backup & Replication. Below are merging directions for resulting key:

  • License type: Subscription
  • License expiration: the earliest expiration date of selected Instance Subscriptions License Keys
  • Support expiration: the earliest support expiration date of all involved licenses
  • Support ID: Socket Perpetual License Key with the earliest support expiration date.

 

Please note that:

  • Sockets will be used to protect VMs on VMware and Hyper-V hosts
  • Instances will cover Agents, Plug-Ins, AHV VMs, excluding VMware and Hyper-V VMs.

3.3. License Auto-update

Customers who enable license auto-update feature will benefit from automated license prolongation in case of Subscription or Perpetual contract renewal. In case of a merge operation the original licenses installed in products will not be updated automatically, a manual installation of the merged license is required. Once the merged license is manually installed into the product the license auto-update function will be enabled again.

3.4. Legacy Licenses

In case a Customer on maintenance needs a License Key for a legacy product version Veeam may provide such a License Key, with the condition that the License terms and License Units are available for that legacy product version. Please see if the “Previous version” action is available for the License Key on the Customer portal.

3.5. Promotional License Key

When Veeam gives a free production license or adds licenses/features at no cost for a limited time, the duration of the offer is defined by the promotion’s specific terms and conditions or by the License Key parameters. Promotional licenses do not change any pre-existing licensing agreement for paid products.

3.6. License Transfer

To initiate the license transfer process to another License Administrator or to another Company, Customers are required to open a licensing case on the Customer portal (https://my.veeam.com/)

The licensing case must be opened by the current Veeam License Administrator or a representative of the Customer with a proof of purchase submitted via the case. 

4. Support and Maintenance

4.1. Maintaining your copy of the software and the license file

Customers are advised to keep a copy of the Software and License Key file provided to them from the purchase of Veeam products in order to re-activate the Software as needed. For Customers with an active maintenance contract, Veeam may provide a copy of the Software and the license file for supported versions in response to a Customer request. Customers with expired maintenance contracts may not be granted such a service.

4.2. Support

Veeam has three support programs: Premier, Production, and Basic. Additionally, there is an Evaluation support program for 30 days following product downloads. Each program provides a guarantee for support via Web, E-mail and Phone, and the ability to open cases via Web or Phone. Support for Customers with the Community Edition/Free License/NFR licensed products is provided on a best-effort basis. For more information, please refer to the Veeam Customer Support Policy.

New product releases and maintenance updates are also available only to Customers with current maintenance contract. Product update may be refused by the Software in case the License Key Support Expiration date is past due.

Support level for Customers always defaults to their lowest contracted level. For instance, if a Customer has 90% of their licenses contracted to Production Support and 10% of their licenses contracted to Basic Support, Veeam will only provide Basic Support.

4.3. Maintenance renewals

  • Non-VUL Perpetual Licenses are available with Production or Basic support, and one year of maintenance is included with any new non-VUL Perpetual License purchased. Subscription Licenses, with exception for Veeam Backup Starter until October 1, 2020, include Production support and maintenance for the full term of the license. 
  • Basic Veeam annual maintenance renewal costs equal 22% of the regional MSRP price for new licenses at the time of renewal for each product purchased under perpetual licensing.
  • Production Support maintenance renewal cost is equal to 27% of the regional MSRP price for new licenses at the time of renewal for each product purchased under perpetual licensing.
  • Veeam does not provide public sector, educational or internal use discounts on support renewals (those discounts apply only for new licenses purchase).
  • Please note that any Customer who is not current on support will not be issued new License Keys until maintenance is renewed, including license merges, edition upgrades, and edition downgrades.
  • Prepaid discounted SKUs are available for purchase in the first six months of a new license contract. After this period, standard annual renewal SKUs are required.
  • Maintenance contracts are limited to a maximum of five years for all orders (new license orders (with one year of included support) or annual renewal and a maximum of four years prepaid maintenance can be purchased). Please note that SKUs may not be ‘doubled’ to increase length of time for support.
  • Customers who upgrade Product Editions which have future years of support remaining on the product contract must also purchase annual and monthly edition maintenance upgrade SKUs to cover the price difference between previous and new product.
  • Support renewals more than 1 month past due will be assessed a 25% reinstatement fee compared with annual renewal. Fee is included in Expired Renewal SKUs, which are required for renewal of contracts expired more than 1 month at time of purchase. Expired Fee Waived SKUs can be used with Veeam approval only. In cases where support expired more than 13 months ago – please contact Veeam Renewals team to confirm needed SKUs.
  • Customers whose support has lapsed must renew their licenses with the appropriate annual support and renewal license SKU, co-term SKU, or back maintenance (with 25% Reinstatement Fee) as applicable. However, Customers whose support has lapsed for more than two years may be eligible to be sold new licenses at list price instead of an annual support and renewal license with prior written approval from Veeam. Please speak with your Veeam representative for more details.
  • Veeam strives to provide its customers with the best technology support for a broad alliance ecosystem, in a flexible, cost-effective manner. We reserve the right to evaluate our product offerings and pricing, and adjust pricing for subscription, subscription renewal and maintenance renewal of any product, with 30-day’s notice.
  • When a product version reaches end of support stage, this version will no longer be supported by Veeam. No further updates, patches or hotfixes will be created for it (exceptions may be made on case-by-case basis). Read more at https://www.veeam.com/kb1530.

See more on https://www.veeam.com/support-renewals.html