Here are the general Veeam® support renewal guidelines:
At the end of a Subscription license period, both product backup functionality and support will not be available until the subscription is renewed.
At the end of a maintenance contract for a Perpetual Socket license, product usage is available for the version installed at the moment of expiration, but support is unavailable.
Any customer who is not current on their support loses access to product updates, new product releases, and timely technical support and won’t be able to manage licenses on the licensing portal. No new license keys will be issued for the expired contracts until maintenance is renewed (including license merges, edition upgrades and edition downgrades).
Yes, absolutely. There is no need to postpone your renewal purchase until contract expiration. Renewing early assures continuous access to all support benefits.
Your support period will be extended from its expiration date.
Until you renew your support, you won’t have access to active contract benefits.
Renewing an expired subscription contract will incur no additional reinstatement fee and your support will be extended from the PO processing date.
Per-socket perpetual support renewals more than one month past due will be assessed a 25% reinstatement fee compared with annual renewal cost. The fee is included in Expired Renewal SKUs (required to renew contracts more than one month expired at time of purchase). Your support will be extended from the contract’s expiration date.
After support has lapsed for more than one year, a customer is eligible to renew for the cost of applicable back maintenance and reinstatement fees or buy new licenses at list price with written approval from Veeam. Please contact the Veeam Renewals Team to assess the best route moving forward.
Perpetual maintenance contracts are extended from the support expiration date. Example: A customer has support expiring in Dec. 2020. With an annual renewal purchased in Oct. 2020 — the new support period will be Dec. 2020-Dec. 2021.The same approach is used for licenses with expired support. If the customer has expired support in June 2020 and annual renewal is done in Oct. 2020 — the new support period will be June 2020-June 2021. Customers are required to cover the backdated maintenance and 25% reinstatement fee.
Active subscription contracts are extended from the support expiration date. Expired subscription contracts are extended from the PO processing date.
Please allow Veeam up to 48 hours (not including weekends) to process the purchase order once it's received from distribution.
Please reference our Help Center guide, Installing License, should you require assistance updating your current licensing.
When you receive SKUs from Veeam reps, you should request an official offer from your reseller.
There are three levels of support offered by Veeam:
|Premier Support (reserved for large enterprise accounts only)||24.7.365|
8 a.m.‐8 p.m.
Co-terming consolidates multiple purchases or contracts into one expiration date, simplifying the renewals process for all parties and securing support for the customer. Veeam offers per-socket annual and monthly maintenance renewal SKUs, as well as VUL annual and monthly product renewal SKUs. Monthly SKUs are only to be used to help consolidate and align contracts to expire in the same month.
To co-term (or consolidate) per-socket contracts, the number of months required should be multiplied by how many sockets are on the contract being consolidated. For VUL contracts, the number of months required should be multiplied for every 10 VUL licenses on the contract being consolidated.
Here is an example of support co-term using a Veeam Backup & Replication Enterprise edition customer with two purchases:
Support expiration: November 2020
Support expiration: March 2021
|Annual maintenance renewal — Veeam Backup & Replication Enterprise edition|
|Annual SKU: 3 = 3 sockets x 1 year (November 2020-November 2021)|
|Monthly maintenance renewal — Veeam Backup & Replication Enterprise edition|
|Monthly SKU: 16 = 2 sockets x 8 months (March 2021-November 2021)|