Here are the general Veeam support renewal guidelines:
The renewal will extend support from the support expiration date. I.e. A customer has support expiring in December 2018. With Annual renewal, purchased in October 2018 – new support period will be December 2018 – December 2019.
The same approach is used for licenses with expired support. If the customer has support expired in June 2018, and annual renewal is done in October 2018 – the new support period will be June 2018 – June 2019.
Please allow Veeam up to 48 hours (not including weekends) to process the purchase order once it's received from distribution.
If the new major version hasn’t come out, an old license file that customer currently owns can still be used. The new license file doesn’t need to be installed; however, we suggest that customers always save the license files they receive.
Please follow the steps below if the new license file needs to be installed:
There are three levels of support offered by Veeam:
||Mon - Fri 8am-5pm
||Mon - Fri 8am‐8pm
Co-terming consolidates multiple purchases or contracts into one expiration date, simplifying the renewals process for all parties and securing support for the customer. Veeam offers both annual and monthly maintenance renewal SKUs. Monthly SKUs are only to be used to help consolidate and align contracts to expire in the same month.
To co-term (or consolidate) contracts, the number of months required should be multiplied by how many sockets are in the contract being consolidated.
Example of support co-term using a Veeam Backup & Replication Enterprise for VMware™ customer with two purchases:
First purchase: Three sockets with support expiring November 2017.
Second purchase: Two sockets with support expiring March 2018.
SKUs to consolidate support until November 2018:
||Annual maintenance renewal - Veeam Backup & Replication Enterprise for VMware
||Monthly maintenance renewal - Veeam Backup & Replication Enterprise for VMware
Annual SKU: 3 = 3 sockets x 1 year (November 2016 – November 2017)
Monthly SKU: 16 = 2 sockets x 8 months (March 2017 – November 2017)
For questions or concerns regarding Veeam Maintenance Renewals/to confirm SKUs for support consolidation - please contact Renewals team at firstname.lastname@example.org.