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What’s New in Veeam Service Provider Console?

Veeam® Service Provider Console is a cloud-enabled platform built specifically for Veeam Cloud & Service Provider (VCSP) partners and resellers looking to launch and run a managed services business. Veeam Service Provider Console enables you to increase revenue and add value to all your customers through its ability to remotely provision, manage and monitor virtual, physical and cloud-based Veeam environments without any special connectivity requirements. 

Veeam Service Provider Console v4: What’s New

Usage reporting 2.0 

NEW Veeam Service Provider Console v4 offers an enhanced usage reporting engine that makes reporting monthly usage and spend simple, accurate and reliable for our ecosystem of over 24,700 Veeam Cloud & Service Provider (VCSP) partners. Veeam Service Provider Console (VSPC) also enables VCSP partners to deploy, support and manage the new portable Veeam Universal License.

The unique benefits of the new license usage management and usage reporting engine include:

Single view for all managed workloads: Service providers no longer need to go to different consoles to review usage data for Veeam Cloud Connect, Veeam Backup & Replication™, Veeam Agent for Microsoft Windows and Veeam Agent for Linux products. Veeam Service Provider Console now consolidates all data in a single view reported at the beginning of each month.

Single usage report for all workloads: Veeam Service Provider Console now generates a single usage report in PDF format for all workloads instead of three different reports, depending on the managed workload type.

Usage reporting in points: Usage reports, as well as RESTful API methods, are now using the same point system that is used by VCSP partners for usage consumption reporting. This removes a need for extra manual work when calculating a monthly usage for reporting. 

Usage report approval: Now, all usage reports from managed Veeam Backup & Replication servers can be approved remotely right from the Veeam Service Provider Console UI.

Automatic report delivery: The Veeam Service Provider Console usage report can now be automatically delivered via email to any recipient.

Veeam Universal License support: The Veeam Service Provider Console can now leverage the new portable, universal license.

NEW platform support

The NEW Veeam Service Provider Console v4 delivers full support for all recently shipped Veeam platform updates, giving service providers peace of mind that they are delivering the best and latest in Veeam-powered solutions, including:

  • Veeam Backup & Replication v10: The Veeam Service Provider Console introduces full support for monitoring, reporting and invoicing on NAS backup jobs.
  • Veeam Cloud Connect v10: Service providers can now use the updated platform to host cloud backups and VM replicas.
  • Veeam Agent for Microsoft Windows v4: Now, agent settings can be applied together with the backup policy, which enables a seamless user experience when configuring a backup agent.  
  • The Veeam Service Provider Console also introduces support for the new platform, which represents a commitment to service providers’ needs and feedback:
  • VMware vCloud Director v10: Service providers can now use tenants and other users created in VMware vCloud Director for company creation and backup portal user logins. 
NEW ConnectWise Automate Plugin

Veeam Service Provider Console’s seamless integration with ConnectWise Automate consolidates client data into a single, proactive, centralized user interface, reducing resources and enabling faster response times.

The unique benefits of the ConnectWise Automate Plugin include:

  • Consolidated job management: VCSP partners can now perform all Veeam backup job management in the Control Center UI.
  • Centralized management for Veeam Agents: VCSP partners can now discover, install and upgrade all managed Veeam Agents via Control Center UI.
  • Built-in monitoring: VCSP partners can automatically create tickets based on predefined internal monitors for any Veeam backup server and Veeam Agent activities. 
NEW RESTful APIs v3 (preview)

Service Providers can integrate NEW Veeam Service Provider Console v4 and its data into the existing portals and applications and expand automation even further with more actions and endpoints. For VCSP partners that white-label Veeam Service Provider Console, the enhanced RESTful API functionality can be extended down to reseller accounts.

The unique benefits of the new RESTful APIs include:

RESTful APIs for resellers: Now, service providers creating reseller accounts can granularly enable and disable access to RESTful APIs for these accounts. 

RESTful APIs for managed companies: Now, service providers or resellers registering a new managed company can granularly enable and disable access to RESTful APIs for their clients. 

More endpoints and more actions: The NEW Veeam Service Provider Console v4 now allows querying protection status per individual object (VM, computer or file share), including the source size of an object and the total backup’s size.

Enhanced security: Now, service providers can use API keys to configure integration with external third party applications and internal web portals. 

For the complete list of new features in RESTful APIs v3, please refer to the Appendix section. 

Improved Billing and invoicing

Enhanced usability: UI for invoice and quota usage reports generation has been updated for better usability.

New scheduling options: More granular daily scheduling options are now available to service providers. 

Enhanced reseller role

ConnectWise Automate plugin: Resellers can now deploy their own ConnectWise Automate plugin.

ConnectWise Manage plugin: Resellers can now deploy their own ConnectWise Manage plugin.

WAN Acceleration usage: Service providers creating reseller accounts can now control the usage of WAN accelerators by resellers.

Enhanced quota settings: Service providers creating reseller accounts can now control usage of the Insider Protection feature. 

New security features

Read-only user role: Service providers can now create new users with read-only access to the UI.

Company administrator user role: Company owners can now delegate administrative access to multiple accounts within the organization.

Security certificates management: In addition to the server certificate management, service providers can now manage and update the security certificate for the Veeam Servicer Provider Console UI.

Improved notifications 

Welcome email customization: Service providers can now customize welcome emails sent out to their clients. This is done by adjusting the email file format manually.

Built-in notification about updates and patches: Starting from version 4, service providers are now notified about new hotfixes, patches and updates via notifications in the VSPC UI.

Enhanced Summary email notification: Summary email notifications now include a previous state of all triggered alarms. Additionally, the Summary email by default now contains all active alarms, regardless of the time and date of these triggered alarms.

Updated Windows Event Log: New notifications about retention policy settings and database clean-up operations have been added to the predefined list of events. 

Enhanced additional Reporting

Protected File Shares report: Service providers can now generate a new PDF report listing all NAS backups.

Enhanced Protected VMs report: The Protected VMs report has been updated to support backup copy jobs configured with the immediate copy option.

Improved Alarms

Backup copy job alarm: A new alarm for tracking backup copy jobs running in the immediate copy mode is now available to service providers.

File share backup job alarm: A new alarm for tracking the NAS backup job state is now available to service providers.

Enhanced job state alarm: A job exclusion mask has been added to alarm configuration for better flexibility.

License auto-update alarm: A new alarm for tracking the license auto-update state has been introduced.

Enhanced backup server and agent connection state alarm: More conditions of monitoring the health state of a backup server and a backup agent have been added to the alarm detection engine.

Enhanced alarms engine: Now, service providers who do not need any post-alarm actions (such as sending email notifications or executing a script) can save alarms with no actions specified. This eliminates a need to use workarounds with invalid emails or non-executable scripts in the alarm configuration.

Other enhancements

In addition to the above mentioned major areas of improvement, v4 includes other enhancements, which are a response to customer feedback and on-going R&D learnings, the most significant of which are listed below.

Server
  • Enhanced Veeam Cloud Connect support: Users can now delete cloud backups upon removing a managed company from the VSPC UI.
  • New retention policy settings: To lower the load on the VSPC database, new defaults for the retention policy settings have been applied.
  • Improvements in service start time: VSPC start time performance has been dramatically improved in large-scale deployments.
Plugins
  • Grafana Labs dashboard: To monitor the usage of RESTful APIs v3, service providers now can configure a predefined Grafana Labs dashboard. This dashboard allows the tracking of the most commonly used endpoints, active requests, errors and top active users of RESTful APIs v3. 
  • Billing on NAS backup: ConnectWise Manage plugin now supports creating invoices based on NAS backup jobs.
  • Enhanced notification engine: Service provides can now avoid sending double notifications from the Veeam Service Provide Console and the ConnectWise Manage application by disabling notifications in the VSPC plugin.
RESTful APIs v2
  • Shared authentication tokens: A single authentication token can now be shared between different applications.
  • Usage reports: New usage reports have been ported to RESTful APIs v2.
  • Scalability enhancements: Querying backup and replica resources have been reworked to optimize performance.
User Interface
  • Protected Data view: Service providers, as well as resellers, can now see what workloads are protected without generating any reports. VSPC UI introduces a prebuilt Protected Data view that shows what computers, VMs and file shares are protected.
  • Agent backup jobs view: VSPC UI has been enhanced for better tracking of running, successful and failed backup jobs of Veeam Agents.

Veeam Service Provider Console v4: What’s New

NEW Reseller role

More than 3,000 providers are licensed to offer Cloud Connect services to Veeam customers, and the Veeam channel ecosystem is taking notice! To better support the partnerships between resellers, managed service providers (MSPs) and Cloud Connect providers, the NEW Reseller role helps partners work together to deliver more value to their joint customers.

The built-in benefits of this functionality include:

Out-of-the-box portal: Resellers and MSPs can now use a prebuilt web-based portal to offer Veeam-powered services to their customers. The portal is automatically provisioned for every reseller account created in Veeam Service Provider Console.

Brand awareness: Every web-based portal can be white-labeled so that clients can see the logo of their provider in invoices, reports and a web-based UI.

Management efficiency: Using the prebuilt functionality of company and user management, channel partners can now perform all day-to-day tasks themselves within quotas defined by their cloud provider partner. This eliminates a need for channel partners to request approvals and wait for the provider to perform all required tasks and changes.

Visibility: Channel partners can maintain complete visibility and control of all their customers’ backup environments with simple dashboards, alert systems and PDF-ready customer-specific reports that make proving the value of your services easy.

Automated invoicing: With built-in billing capabilities, channel partners can now create native subscription plans for their clients and automatically send out invoices at the beginning of each month.

NEW scale-out architecture

Service providers are building systems that span different geographies and cloud environments to meet the increasing demand for Cloud Connect services. This release makes delivering Veeam-powered services at scale easier than ever before.  

The out-of-the-box benefits of the new architecture include:

Single pane-of-glass: Service providers that have multiple Cloud Connect servers located around the world need a single UI to review the health of the entire infrastructure. Veeam Service Provider Console consolidates data from all deployments and displays metrics about Cloud Connect infrastructure health via predefined views and dashboards.  

No services interruption: Service providers that are using or planning to provision multiple Cloud Connect servers can add new servers to Veeam Service Provider Console without stopping the ability to serve existing clients using the backup portal.

New user roles for increased security: Veeam Service Provider Console v4 now allows service providers who have multiple Cloud Connect servers representing different sites to control administrative access granularly to the Cloud Connect infrastructure.

Increased client management capacity: With an ability to scale out, Veeam Service Provider Console also scales up, allowing the management of more clients, more Veeam Backup & Replication™ servers and more Veeam Agents.

Licensing, usage reporting and billing

NEW Veeam Service Provider Console v4 introduces enhancements to monthly usage reporting that make leveraging the rental pricing program a no-brainer for cloud and managed service providers.

Simplified licensing: Departing from the product-specific licensing style supported by previous versions of Veeam Service Provider Console v4 is entitled with and offers support for NEW Veeam Instance licensing (introduced with Veeam Availability Suite™ 9.5 Update 4), simplifying your entitlement experience across Veeam Cloud Data Management™.

VCSP rental license management: Now you can use Veeam Service Provider Console as a licensing engine, remotely deploying your rental Veeam Instance licenses into your customer sites. Plus, you can enable automatic installation of updated license keys or revocation of license keys for environments you wish to disable.

Note: If you are using (or plan to use) Veeam Service Provider Console as the central management console for your Veeam Agent for Microsoft Windows deployment, v3 continues to support that deployment strategy.

Expanded rental usage reporting capabilities: Veeam Service Provider Console expands its reporting capabilities to support any Veeam installation entitled with a rental Veeam Instance license. This includes:

  • Veeam Backup & Replication/Veeam Availability Suite
  • Veeam Agent for Microsoft Windows (deployed via Veeam Backup & Replication or via Veeam Service Provider Console)
  • Veeam Agent for Linux (deployed via Veeam Backup & Replication)
  • Veeam Cloud Connect

The breadth of support enables you to have a single source of truth for usage reporting, cutting out much of the labor and guesswork associated with monthly rental usage reporting.

Customer-specific license usage: If you bill your customers for consumption of license keys versus infrastructure consumption/monthly management fee, you can use the enhanced rental usage reporting capabilities to drill down into customer-specific license consumption.

Integration with third-party applications: Integrate aggregated or tenant-specific license usage reports into existing billing and invoicing systems via prebuilt RESTful APIs. This includes an out-of-the-box integration with ConnectWise Manage.

Integration and automation

Service providers running their client portals can deliver the same consistent user experience customers are used to by easily integrating Veeam Service Provider Console and its data into the existing applications with expanded RESTful API support. In addition to existing integrations for configuration, billing and backup management, NEW Veeam Service Provider Console v4 adds or enhances requests for customer and reseller management, license management, alarms and more.

The major benefits for RESTful API enhancements include:

Integration: When providing managed services, it is essential to be proactive with infrastructure health state monitoring. Veeam Service Provider Console v4 now allows querying triggered alarms data via RESTful APIs that should allow automating ticket creation in the existing helpdesk application of the service provider.

Automation: Service providers can now automate company creation as well as reseller account by integrating Veeam Service Provider Console capabilities into their portals. Enhanced RESTful APIs now enable full management capabilities for day-to-day workflows of tenant management.

Platform support

Veeam Service Provider Console v4 delivers full support for all recently shipped Veeam platform updates, including:

  • Veeam Backup & Replication 9.5 Update 4: v3 introduces compatibility support for external repositories and Veeam Cloud Tier.
  • Veeam Cloud Connect 9.5 Update 4: Service providers can now assign cloud gateways to managed companies right in the Veeam Service Provider Console UI.
  • Veeam Agent for Microsoft Windows 3.0: Creating multiple jobs for a standalone Veeam Agent is now natively supported by Veeam Service Provider Console, which allows managed clients to store backups locally, as well as to send them directly to a cloud repository.  

v3 also introduces support for VMware vCloud Director 9.5. Service providers can now use tenants and other users created in VMware vCloud Director for company creation and backup portal user logins.

Other enhancements

In addition to the above-mentioned major features, as a result of ongoing R&D efforts and in response to customer feedback, NEW Veeam Service Provider Console v4 also includes many other enhancements, the most significant of which are listed below:

Cloud Connect billing: Invoicing on cloud quota usage does not require enabling the remote management check box in the tenant’s backup server anymore.

Windows event log: Event log is based on triggered alarms, allowing integration with third-party applications.

Computer management: Remote computers can now be remotely restarted from Veeam Service Provider Console UI.

Notification engine: Notifications configuration UI has been redesigned and refreshed.

Email subject variables: Variables have been added to the subject of the alarm email notification to allow better integration with third-party helpdesk systems.

Predefined recipients for email notifications: When selecting the “Send email notification” option in alarm configuration, the user can now specify groups of users from the predefined list.

Setup: The evaluation and production deployment process has been divided into separate workflows for streamlining the installation process.

Security: A security certificate specific to Veeam Service Provider Console is now required. 

Scalability

NEW Veeam Service Provider Console v4 takes scalability limits to the next level, which makes it easier than ever to manage a growing Veeam-powered service. The engine and UI have been updated to support an increased number of the following:

  • 50 Veeam Cloud Connect servers
  • 500 resellers
  • 15,000 Veeam Agents (running two to three backup jobs each)
  • 1,000 Veeam Backup & Replication servers (protecting 150 VMs each)
  • 1,000 active backup portal users

Note: These increased capacity support numbers are based on the test-lab results and may vary depending on the deployment scenario, infrastructure configuration and backup job schedule configuration.

Veeam Service Provider Console v2 Update 1: What’s New

Enhanced support for Veeam Agents 
Veeam Service Provider Console Update 1 introduces support for Veeam Agents that are managed by Veeam Backup & Replication. This enables you to extend your monitoring services to even more Veeam customers who are managing Veeam Agents with a local Veeam Backup & Replication server, but still wanting the expertise that you can bring to their business. This new feature includes monitoring and alarms for Veeam Agent for Microsoft Windows and Veeam Agent for Linux instances that are managed by a Veeam Backup & Replication. 
New user role
VCSP partners wanting to delegate Veeam Service Provider Console access to their own IT staff can now take advantage of the new operator role without granting complete control. This role permits access to everything essential to the remote monitoring and management of customer environments, but restricts access to Veeam Service Provider Console configuration settings. 
ConnectWise Manage plugin
Veeam Service Provider Console Update 1 includes native integration with ConnectWise Manage. This integration allows VCSP partners the ability to synchronize and map company accounts between the two applications, consolidating all managed services into a single management view. The integration also extends to billing, enabling you to use ConnectWise Manage to generate tenant invoices based on their usage. Additionally, this native plugin allows you to create tickets based on triggered alarms in Veeam Service Provider Console, bundling them with the reference to the managed computer, which is also known as a “configuration” in ConnectWise Manage.
Improved Veeam Backup & Replication monitoring
Resolve customer issues even faster through optimizations to the data collection engine, which uses eventbased triggers to collect new information. 
New backup policy types
Keep your customers’ data even more secure through two new backup policy types: public and private. Public backup policies are visible to all managed clients, while private backup policies can only be viewed by the companies these policies have been assigned to.
Improved cloud backup policies options
You can now select to either pre-create sub-tenant accounts as a part of the backup policy configuration or select a single user account for all Veeam Agents using the cloud repository as a target. 
Alarm for tracking VMs stored in cloud repositories
This new alarm allows you to be notified when the number of customer VMs stored in the cloud repository exceeds a certain threshold.
Improved support for Veeam Agents deployed via third-party tools
Veeam Agents deployed via third-party software management tools can now be updated using a connection to either the master management agent, or to the Veeam update server hosting Veeam Agent bits for Veeam Service Provider Console. This enables the backup agent update to be performed even when the master management agent is offline or does not have the administrative credentials to access remote computers to orchestrate the update procedure.
Improved sub-tenant management
Management of sub-tenant accounts was made easier with all sub-tenant accounts now being displayed as a separate user role in the Veeam Service Provider Console UI.
RESTful APIs enhancements  

More information stored in the Veeam Service Provider Console configuration database can now be queried and accessed via new RESTful API additions, including:

  • Managed backup server licenses
  • Tenant descriptions
  • References to the parent object for users, discovery rules and computers
Scalability enhancements
Scalability limits for the number of managed Veeam Backup & Replication servers for each Veeam Service Provider Console instance have increased significantly, ensuring optimal operation and performance when managing up to 10,000 Veeam Agents and up to 600 Veeam Backup & Replication servers, protecting 150-200 VMs or Veeam Agents each.
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