No data or incorrect data arrives into Operations Manager from the vCenter Server due to the vCenter Server statistics interval

KB ID: 1021
Product: Veeam Management Pack for Microsoft System Center | Veeam Management Pack 6.0 | Veeam Management Pack 6.5 | Veeam Management Pack 7.0 | Veeam Management Pack 8.0 | Veeam Management Pack 9.0
Published: 2011-07-14
Last Modified: 2020-11-17
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Challenge

No data or incorrect data arrives into Operations Manager from the vCenter Server due to the impact of vCenter Server statistics interval on the Veeam Collector operation.

Cause

This may happen due to various reasons, in particular, due to incorrect settings of the vCenter Server statistics interval. Check for the following error in the Collector log:

EXCOL+** [VP160] queryMetrics failed, A specified parameter was not correct. querySpec.interval at nworksCore.Collectors.VimClient40.queryPerf(PerfQuerySpec[] qSpecs)


The log can also include other errors:

VP050 Error encountered retrieving performance metrics for a cluster on ql1vcenter1. The VMware API error returned was 'A specified parameter was not correct.querySpec.interval'.

VP210 Datacomm connection lost to VC target ql1vcenter1.  The VMware API error returned was 'A specified parameter was not correct.
querySpec.interval'.
  No performance data will be obtained from this source until connection can be restored.
 

Solution

In the VMware vSphere Client, connect to the vCenter Server and perform the following steps:

  1. In the menu, choose Administration > vCenter Server Settings.
  2. In the vCenter Server Settings dialog box, select Statistics.
  3. Ensure that the 5 minutes statistics interval (daily) is enabled.

Data will be queried based on the Veeam Collector 5 minute samples. If the vCenter Server has a different statistics interval, Collector might receive incorrect data.

More information

Errors in the Veeam Collector logs are marked with +**

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.html

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