How to merge product licenses

KB ID: 1718
Product: Veeam Management Pack for System Center;Veeam Smart Plug-in (SPI) for VMware;Veeam Backup & Replication;Veeam Fast SCP;Veeam ONE;Veeam Agent for Microsoft Windows
Version: n/a
Published:
Last Modified: 2018-05-17
KB Languages: DE

Purpose

A license file installed to your Veeam software replaces the information from the previous license. A merged license file allows for increased socket capacity by combining licenses from multiple Support IDs.

Please note that the merged license key will use the earliest support expiration date of all product keys.

Solution

NOTE! Licenses can be merged only when they have the same:

  • Account Name
  • Product Name and Edition
  • Product Version
  • Support Terms
  • License Administrator
  • They must all be Active on Support.

Your License Administrator may obtain a merged license file by following the steps below.

  1. Log on to the Veeam My Account dashboard and go to License management >> Production Licenses (https://my.veeam.com/#/licenses/production)
  2. In the Action column for the appropriate product, select Merge
    User-added image
  3. From this page, select each of the boxes to the left of all the individual licenses you would like to merge
    User-added image
  4. In the box that appears below, select the appropriate version of the key for your software and whether you would like to download the license directly or have a copy of the key emailed to your License Administrator email.
    User-added image

More Information

Please note that the license auto-update feature does NOT correctly update merged licenses created on the license management portal. If you have enabled auto-update, disable it before installing a merged license from the license management portal.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.

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