#1 Global Leader in Data Protection & Ransomware Recovery

Transient and Non-transient Errors When Using Guest Processing

KB ID: 1796
Product: Veeam Backup & Replication
Published: 2013-07-29
Last Modified: 2023-06-20
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

You receive errors on backup or replication processes during VSS guest processing.

Solution

0x800423F3

This error translates to the VSS error “VSS_E_WRITERERROR_RETRYABLE” or “The writer experienced a transient error. If the backup process is retried, the error might not reoccur.”

This error is expressing that a generic error has occurred and that the backup may be retried and may be successful on the next attempt. In order to investigate the core issue, refer to the System and Application event logs from the guest at the time of error.

 

0x800423F4

This error translates to the VSS error “VSS_E_WRITERERROR_NONRETRYABLE” or “The writer experienced a non-transient error. If the backup process is retried, the error is likely to reoccur.”

This error is expressing that a generic error occurred in the backup process and is likely to happen again. This error is typically due to system configuration or other software that prevents the execution of a shadow copy. In order to investigate the core issue, refer to the System and Application event logs from the guest at the time of error.

Investigation Advice

Consider the following:

Customers have reported that in some situations, VSS issues were resolved by rebooting the Guest OS of the VM being backed up. For example, a pending Windows update may cause problems. 

For assistance with investigating the core issue or verifying information in the event logging, please open a Veeam Support case.

More Information

Both of these errors may indicate another error occurring within guest processing. In Hyper-V backups, this may occur on the host or storage snapshots themselves. In many cases, you can verify if this is an inherent system or configuration issue by executing a native Windows Backup on the guest or, in the case of Hyper-V backup configured for OnHost, a native VM backup.

For assistance with investigation of the core issue or verifying information posed in any event logging, please open a Veeam Support case.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.