All instances of storage metadata are corrupted

KB ID: 1886
Product: Veeam Backup & Replication
Version: 6.x, 7.x, 8.x, 9.x
Published:
Last Modified: 2017-07-21

Challenge

A task in Veeam Backup & Replication fails with the error:
 

“All instances of storage metadata are corrupted.”

Cause

It’s important to first understand what the “storage metadata” is.
 
The storage metadata is akin to a MFT (master file table), for the Veeam Backup & Replication backup file. The storage metadata informs Veeam 
Backup & Replication which blocks within the backup file belong to which file that was backed up. It is stored within the backup file twice for redundancy, and only one entry is ever modified at a time. If both storage metadata entries become corrupt, Veeam has no way to determine which blocks belong to which original files that were backed up.
 
There are a multitude of potential causes for this issue; the majority are related to either storage failure or a communication issue with the storage device.

Solution

Due to the nature of the storage metadata, once it becomes corrupted there is no way to restore from the file.
 
If this error occurs during a restore:
If you are using the 3-2-1 rule (see below), attempt the restore from a restore point from a different backup set for that day.
 
If this error occurs during a backup job:
Please start a new backup set for the specific job that is failing with this error. Details on how to start a new backup set can be found in KB 1885.
 
In the future it would be advisable to use SureBackup to test backup validity.
 
There is also a Validator command line tool that can be found in the installation folder of Veeam called, Veeam.Backup.Validator.exe. This tool can be used to Validate consistency of backup files.
 
It is also advised to periodically run CHKDSK, or an equivalent function against the location where the backup files are stored.

More Information

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