How to get a Support ID

KB ID: 1945
Products: Veeam Backup & Replication;Veeam ONE
Version: 7.x, 8.x, 9.x
Published:
Last Modified: 2016-03-10

Challenge

When opening a case via the Customer Support Portal, you are prompted to enter a Support ID:

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Solution

Finding Support ID using Veeam Backup and Replication UI.
Please open your Veeam console and go to the License menu:

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You will see your Support ID:

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Finding Support ID using Veeam ONE UI.
Please open your Veeam console and go to the License menu:

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You will see your Support ID:
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More Information

Starting with Veeam Backup & Replication version 8, all licenses contain a support ID.  If your current license does not show a Support ID, you can download an updated license file from our customer portal that will contain it.
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