#1 Global Leader in Data Protection & Ransomware Recovery

Backup job fails with a SQL VSS Writer error after installing ACT! Software

KB ID: 2798
Product: Veeam Backup & Replication
Veeam Agent for Microsoft Windows
Published: 2018-11-26
Last Modified: 2022-12-07
Languages: FR
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Article Applicability

This article is only applicable to a scenario involving all four of the following:

  1. A Backup Job using Application-Aware Processing
  2. A Guest OS with ACT! Software Installed
  3. This VSS error:
    Writer's state: [VSS_WS_FAILED_AT_PREPARE_SNAPSHOT]. Error code: [0x800423f4].
    
  4. This error within the Application Event Logs of the Guest OS:
    Event ID: 24582
    No mapping between account names and security IDs was done.
    

Challenge

A Veeam Agent for Microsoft Windows Backup Job or Veeam Backup & Replication Backup Job with Application-Aware Processing enabled fails while attempting to process a server with ACT! Software installed, the job displays the following error:

Failed to create snapshot. Error code -2147212300. 'Backup job failed.
Cannot create a shadow copy of the volumes containing writer's data.
A VSS critical writer has failed. Writer name: [SqlServerWriter]. Class ID: [{a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}]. Instance ID: [{1d68f503-11fd-4591-9cf4-90e034386ae9}]. Writer's state: [VSS_WS_FAILED_AT_PREPARE_SNAPSHOT]. Error code: [0x800423f4].'
Cannot create a shadow copy of the volumes containing writer's data.
A VSS critical writer has failed. Writer name: [SqlServerWriter]. Class ID: [{a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}]. Instance ID: [{1d68f503-11fd-4591-9cf4-90e034386ae9}]. Writer's state: [VSS_WS_FAILED_AT_PREPARE_SNAPSHOT]. Error code: [0x800423f4]. (System.Exception)

 

Correlated with the Backup Job failure, the following error is found within the Guest OS's Windows Application Event Log:

Log Name:      Application
Source:        SQLWRITER
Event ID:      24582
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TEST
Description:
Sqllib error: Failed to create VDS object. hr = 0x80770005.
Log Name:      Application
Source:        SQLVDI
Event ID:      1
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TEST
Description:
SQLVDI: Loc=IdentifySQLServer. Desc=Initialize. ErrorCode=(1332)No mapping between account names and security IDs was done.
. Process=5728. Thread=70504. Client. Instance=ACT7. VD=.

Solution

Perform the following steps to fix the issue:

  1. Open SQL Server Configuration Manager.
  2. Click the SQL Server Services node.
  3. Open the Properties of the instance mentioned in the Application Event error. (e.g., SQL Server(ACT7))
  4. Change the Log On from [ Built-in account: Local System ] to [ Built-in account: Local Service ]
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.