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Veeam Agent backup job finished with "Collecting recovery media files Details: The system cannot find the file specified" warning

KB ID: 3073
Product: Veeam Agent for Microsoft Windows, Veeam Backup & Replication
Version: VBR 9.5 Update 3 and VAW 2.1 and later
Published: 2019-12-24
Last Modified: 2021-01-07

Challenge

A Veeam Agent backup job managed by the backup server finishes with a warning:
Collecting recovery media files Details: The system cannot find the file specified
User-added image
 

Cause

Veeam Agent for Windows runs the Recovery Media collection process at the end of the backup job. The process enables Veeam Agent for Windows to generate the Veeam Recovery Media for the machine.

The Recovery Media collection process is based on the Windows RE/PE components that may be missing. For example: 
  • Starting from Windows 10 version 1809, the WinPE component is an add-on to the Windows Assessment and Deployment Kit (ADK).
  • Veeam Agent machine has a hardware recovery partition instead of the system partition.
As a result, the backup job fails to process the WinRE image and displays the warning.

Solution

Check the status of the Windows RE components with the following command:

  1. Start the command prompt.
  2. Run the command: reagentc /info.
    • If the command returns Enabled, there is a possibility that system might be corrupted. It is worth checking system integrity. Use the dism.log command that may point to a possible cause.
    • If the command returns Disabled, it is most likely that the Windows RE/PE components are not installed or configured on the Veeam Agent machine.
    User-added image

If Windows RE/PE components are not installed or configured on the Veeam Agent machine, fix the Recovery Media collection process as shown here. https://www.veeam.com/kb2685

If you want to eliminate the warning, exclude the Veeam Agent machine from the Recovery Media collection process. Add the following registry key:

  1. Run regedit.exe.
  2. Locate the HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam EndPoint Backup key.
  3. Add the following value under the key:
    • Name: DisableRECollection
    • Type: REG_DWORD
    • Value: 1
  4. Go to Control Panel > System and Security > Administrative Tools > Services.
  5. Restart the Veeam Agent for Microsoft Windows service. 

After the registry key is created, Veeam Agent for Windows does not start the Recovery Media collection process at the end of the backup job.

KB ID: 3073
Product: Veeam Agent for Microsoft Windows, Veeam Backup & Replication
Version: VBR 9.5 Update 3 and VAW 2.1 and later
Published: 2019-12-24
Last Modified: 2021-01-07

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