#1 Global Leader in Data Protection & Ransomware Recovery

Veeam Agent backup job finished with "Collecting recovery media files Details: The system cannot find the file specified" warning

KB ID: 3073
Product: Veeam Backup & Replication | 9.5 | 10 | 11 | 12 | 12.1
Published: 2019-12-24
Last Modified: 2021-12-27
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

A Veeam Agent for Microsoft Windows backup job in Managed by backup server mode finishes with a warning:

Collecting recovery media files Details: The system cannot find the file specified

User-added image
 

Cause

Veeam Agent for Microsoft Windows runs the Recovery Media collection process at the end of the backup job. The process enables Veeam Agent for Microsoft Windows to generate the Veeam Recovery Media for the machine.

The Recovery Media collection process is based on the Windows RE/PE components, that may be missing. For example: 

  • Starting from Windows 10 version 1809, the WinPE component is an add-on to the Windows Assessment and Deployment Kit (ADK).
  • Veeam Agent machine has a hardware recovery partition instead of the system partition.

As a result, the backup job fails to process the WinRE image and displays the warning.

Solution

Check the status of the Windows RE components with the following command:
reagentc /info
reagentc /info example
  • If the Windows RE status is listed as Enabled, system integrity checks should be performed (e.g., sfc or dism). 
  • If the Windows RE status is listed as Disabled, review KB2685.

More Information

If the Windows RE status cannot be corrected, as a workaround, the collection of recovery information can be disabled by creating the following registry value on the guest machine.

Key Location: HKLM\SOFTWARE\Veeam\Veeam EndPoint Backup
Value Name: DisableRECollection
Value Type: DWORD (32-Bit Value)
Value Data: 1

The Veeam Agent for Microsoft Windows service must be restarted after creating the registry value.

As noted in the Cause section, the recovery information is used to generate the Veeam Recovery Media. As such, disabling the collection of this information will prevent the creation of Recovery Media from the backup files.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.