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Veeam Agent backup job finished with "Collecting recovery media files Details: The system cannot find the file specified" warning

KB ID: 3073
Product: Veeam Agent for Microsoft Windows, Veeam Backup & Replication
Version: VBR 9.5 Update 3 and VAW 2.1 and later
Published: 2019-12-24
Last Modified: 2021-09-22

Challenge

A Veeam Agent backup job managed by the backup server finishes with a warning:
Collecting recovery media files Details: The system cannot find the file specified
User-added image
 

Cause

Veeam Agent for Windows runs the Recovery Media collection process at the end of the backup job. The process enables Veeam Agent for Windows to generate the Veeam Recovery Media for the machine.

The Recovery Media collection process is based on the Windows RE/PE components that may be missing. For example: 

  • Starting from Windows 10 version 1809, the WinPE component is an add-on to the Windows Assessment and Deployment Kit (ADK).
  • Veeam Agent machine has a hardware recovery partition instead of the system partition.

As a result, the backup job fails to process the WinRE image and displays the warning.

Solution

Check the status of the Windows RE components with the following command:
reagentc /info
reagentc /info example
  • If the Windows RE status is listed as Enabled, system integrity checks should be performed (e.g., sfc or dism). 
  • If the Windows RE status is listed as Disabled, review KB2685.

More Information

If the Windows RE status cannot be corrected, as a workaround, the collection of recovery information can be disabled by creating the following registry value on the guest machine.

Key Location: HKLM\SOFTWARE\Veeam\Veeam EndPoint Backup
Value Name: DisableRECollection
Value Type: DWORD (32-Bit Value)
Value Data: 1

The Veeam Agent for Microsoft Windows service must be restarted after the registry value is created.

KB ID: 3073
Product: Veeam Agent for Microsoft Windows, Veeam Backup & Replication
Version: VBR 9.5 Update 3 and VAW 2.1 and later
Published: 2019-12-24
Last Modified: 2021-09-22

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