- Veeam Support Knowledge Base
- VSPC 5 fails to collect Monthly License Usage Report from VBR v11a
VSPC 5 fails to collect Monthly License Usage Report from VBR v11a
| KB ID: | 4210 |
| Product: | Veeam Service Provider Console | 5.0 |
| Published: | 2021-09-27 |
| Last Modified: | 2024-02-22 |
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Article Applicability
The issue described in this article is specific to Veeam Service Provider Console v5 without Patch 4 installed.
Challenge
Monthly License Usage Report cannot be collected from Veeam Backup & Replication servers running version 11a.
Cause
The license usage data generated by Veeam Backup & Replication 11a is incompatible with Veeam Service Provider Console (VSPC) versions prior to v5 Patch 4.
Solution
This issue is resolved in Veeam Service Provider Console v5 Patch 4. However, it is highly recommended to upgrade to Veeam Service Provider Console v6.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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