VSPC 5 fails to collect Monthly License Usage Report from VBR v11a

KB ID: 4210
Product: Veeam Service Provider Console for the Enterprise | 5.0
Veeam Service Provider Console | 5.0
Published: 2021-09-27
Last Modified: 2022-02-09
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Article Applicability
The issue described in this article is specific to Veeam Service Provider Console v5 without Patch 4 installed.

Challenge

Monthly License Usage Report cannot be collected from Veeam Backup & Replication servers running version 11a.

Cause

The license usage data generated by Veeam Backup & Replication 11a is incompatible with Veeam Service Provider Console (VSPC) versions prior to v5 Patch 4.

Solution

This issue is resolved in Veeam Service Provider Console v5 Patch 4. However, it is highly recommended to upgrade to Veeam Service Provider Console v6.
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