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How to Reset Password for Veeam Backup for Salesforce

KB ID: 4253
Product: Veeam Backup for Salesforce | 1.0 | 2.0 | 2.1 | 3.0 | 3.1.1 | 3.1.2
Published: 2022-10-27
Last Modified: 2024-10-21
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Purpose

This article documents how to reset the password used to access Veeam Backup for Salesforce. 

Solution

  1. Connect to the Veeam Backup for Salesforce machine via SSH
  2. Run the script for changing the password:
    • For Veeam Backup for Salesforce version 3: 
      sudo /opt/vbsf/reset_password.sh
    • For Veeam Backup for Salesforce version 1, 2, and 2.1: 
      sudo /opt/vbsf/vbsf-backend/reset_password.sh
  3. Provide the new password and confirm the password.

  4. Once completed, the password has been changed.
    Using the new password, you can now log in to the Veeam Backup for Salesforce UI.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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