Veeam Backup & Replication Configuration Check displays error regarding unsupported Veeam Backup for Public Cloud product version
| KB ID: | 4413 |
| Product: |
Veeam Backup & Replication | 12 Veeam Backup for AWS | 5a Veeam Backup for Microsoft Azure | 4 |
| Published: | 2023-02-14 |
| Last Modified: | 2023-03-22 |
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Challenge
During the upgrade to Veeam Backup & Replication 12, if theConfiguration Check detects that the Veeam Plug-In for AWS Plug-In or Veeam Plug-In for Microsoft Azure Plug-in is installed, the upgrade will be halted with the error:
- Unsupported Veeam Plug-In for AWS version
- Unsupported Veeam Plug-In for Microsoft Azure version
Below is an example of the error shown when Veeam Plug-In for AWS was in use.
Veeam Backup & Replication V12 requires a later version of Veeam Backup for AWS than the one you are currently using. If you want to upgrade to V12 now, please remove Veeam Backup for AWS from the product configuration first.
Cause
This issue occurs when the Veeam Backup & Replication 12 ISO in use does not contain the latest Veeam Plug-In for AWS/Veeam Plug-In for Microsoft Azure Plug-Ins, and therefore cannot proceed with the installation because it cannot upgrade those Plug-Ins to the version that is compatible with Veeam Backup & Replication 12.
Solution
After Veeam Plug-In for AWS 6 and Veeam Plug-In for Microsoft Azure 5 were released, the Veeam Backup & Replication 12 P20230223 ISO was rebuilt to include the updated Plug-In installers. As such any Veeam Backup & Replication ISO with a filename datestamped 20230320VeeamBackup&Replication_12.0.0.1420_20230320.iso or later will not experience the error presented in this article.
If you are experiencing this error while performing an upgrade to Veeam Backup & Replication 12, download and use the latest Veeam Backup & Replication 12 ISO available here:
More Information
When upgrading Veeam Backup & Replication it is critical that the Upgrade Checklist be reviewed.
ISOs with the following filenames were missing one or more Plug-Ins and would cause the issue presented in this article:
- VeeamBackup&Replication_12.0.0.1402_20230127.iso — Veeam Backup & Replication 12 RTM
- VeeamBackup&Replication_12.0.0.1420_20230209.iso — Veeam Backup & Replication 12 GA
- VeeamBackup&Replication_12.0.0.1420_20230223.iso — Veeam Backup & Replication 12 P20230223
- VeeamBackup&Replication_12.0.0.1420_20230303.iso — Veeam Backup & Replication 12 P20230223
This ISO contained the Veeam Plug-In for AWS 6 Plug-In, but not the Veeam Plug-In for Microsoft Azure 5 Plug-In (as it hadn't been released at that time).
The datestamp in the ISO's filename indicates when that ISO was created. The datestamp in the filename is not an indicator of the build number that the ISO will install. The Patch build number is characterized by the prefix 'P' in the build number's Pyyyymmdd schema. For example, VeeamBackup&Replication_12.0.0.1420_20230320.iso will deploy Veeam Backup & Replication 12 (build 12.0.0.1420 P20230223).
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