#1 Global Leader in Data Resilience

"Mailbox is not fully configured" Error During Exchange Backup

KB ID: 4787
Product: Veeam Data Cloud for Microsoft 365
Veeam Backup for Microsoft 365
Published: 2025-10-21
Last Modified: 2025-11-05
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

A backup job may fail when processing Archive Mailbox objects with the following error:

Processing archive mailbox: username@organization.com failed with error: Mailbox is not fully configured.

Solution

  • This issue was resolved in Veeam Backup for Microsoft 365 8.2 P20251031 (build 8.2.0.2202) available from KB4751.
    Critical Note: After updating Veeam Backup for Microsoft 365, you must upgrade all proxies.
  • As of 2025-11-01 this issue is resolved for all customers using Veeam Data Cloud for Microsoft 365. For more information, please review https://vdcstatus.veeam.com/.

 

Updates
  • 2025-11-06
    A fix is now available for Veeam Backup for Microsoft 365 8.2 via KB4751. This issue is now fixed in Veeam Backup for Microsoft 365 build 8.2.0.2202.
  • 2025-11-01
    A patch has been deployed for Veeam Data Cloud for Microsoft 365, and this issue is now fixed for all customers using Veeam Data Cloud for Microsoft 365.
  • 2025-10-24
    • An updated release of Veeam Backup for Microsoft 365 8.1.2, containing a fix for this issue, is now available via KB4711.
    • Veeam RND is working on a fix for Veeam Backup for Microsoft 365 8.2.
  • 2025-10-23
    The root cause has been identified, and we are finalizing a solution. We appreciate your patience as we work to resolve this issue as quickly as possible.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.