Software licenses and use of the products do not expire. One year of Basic Support and maintenance is included with any new Perpetual license purchased.
Stay current on maintenance to get:
Perpetual licensing is available and is used for socket-based solutions.
Please note: You won’t be able to manage and download license keys if your maintenance expires. Veeam advises customers to always make a backup of all license files. For more information, please visit our Support Renewals FAQ.
Instance licensing allows customers to lower upfront costs while licensing over a defined period of time. Veeam Instance licensing enables customers to consume various products using one pool of license instances and includes portability across different workload types, providing ultimate flexibility.
One to five-year Instance license terms are available, and customers can choose to purchase the entire subscription upfront or pay annually. Instance licenses include Production 24x7 Support at no extra cost.
At the end of the license period, both the use of the products as well as support will be turned off. Customers can choose to purchase additional licenses at the then-current rate to continue use.
Note: The availability of licensing options differs by product. Please check at the product level to determine whether the product and feature you are looking for is offered as a Perpetual license, Instance license and / or other licensing type.
Veeam Cloud & Service Provider (VCSP) program members can rent products on a monthly basis. A one-year commitment may be required. For more information, please visit the VCSP page.
In order for two or more license files to be merged, they have to meet the following criteria:
If the above criteria are met, you should see a Merge button in the license management portal. After clicking on it, you will be able to choose the license files that need to be merged. For more information, please review the License Management Portal Guide.
Note: When merging two or more license files, the merged license will have the earliest expiration date, e.g., you have two license files, one expires on Dec. 30, 2018 and the other on Feb. 1, 2019. The merged license file will expire on Dec. 30, 2018. Even though your merged license file will have an earlier support expiration date, you will still continue to receive technical support in accordance with your support contract(s).
To split a license file, please open a licensing case on the licensing portal by using the “Get Support” tab.
For Perpetual socket-based licenses, if the license file and software version match (for example, both are v9), then the license will work. If they do not match, the file will not allow installation. For example, if you try to apply a v8 license to a v9 installation, you will receive a “License expired” error message.
Previous Subscription license customers and hosting rental customers will be required to update to a new license file as the previous license file will no longer be supported. There is a 90-day grace period for the license file to be upgraded in the user portal.
New customers using the Instance licensing will not need to upgrade as that license file will be correct.
Customers who have both Perpetual and Instance licensing will require the license file upgrade.
Veeam Backup & Replication:
To add a new key to an installed version of Veeam Backup & Replication™, please follow these steps in the user console:
Menu -> Help -> License -> Install license
Please visit this page for details.
For Veeam ONE™, apply it via “Veeam ONE Monitor client -> Help -> License information” or “Veeam ONE Reporter Web UI -> Configuration -> License.” Please visit this page for details.
Veeam Agents for Microsoft Windows or Linux and Veeam Backup for Microsoft Office 365 can be used standalone with or without Veeam Availability Suite™, Veeam Backup & Replication or Veeam Backup Essentials™.
Veeam ONE can be used standalone with or without Veeam Backup & Replication.
Veeam Availability Orchestrator is available as an add-on subscription (per VM) for existing / new users of Veeam Backup & Replication Enterprise Plus Edition or Veeam Availability Suite Enterprise Plus Edition.
Veeam Availability Console is FREE and is used to manage workloads for Veeam Agents for Microsoft Windows and Linux and Veeam Availability Suite or Veeam Backup & Replication.
Yes, there are purchase minimums for paid products and they differ by product:
Yes, product edition downgrades are possible but are not advised. There is no penalty or fee for product edition downgrades, however, please note:
Veeam requires the signature of a Letter of Destruction (LOD) by the end user indicating that the higher-edition license has been destroyed in order to create a new license file. To request an edition downgrade, please contact Veeam Sales or your preferred ProPartner.
Licenses being sold today are no longer hypervisor specific. However, some legacy licenses were hypervisor specific by socket, and support will remain for those.
Yes. For Legacy licenses you can swap your legacy licensed sockets between VMware and Hyper-V hypervisors at any time by creating a licensing case. To facilitate the conversion, you can get a free temporary license file with the total number of licensed sockets for both hypervisors. This will allow coexistence of environments on the same backup server. This license file is valid for three months and can be extended upon request (for large socket-count environments only). Technical support for both hypervisors is included at no charge for the temporary license duration. Only customers who are current on support are eligible for swaps.
As the market shifts more increasingly to multi-cloud and hybrid environments, which is based on the foundation of portability, subscription-type licensing is becoming the expectation. Veeam has made the commitment to customers to offer more and more products via a subscription model. The benefits of this model for customers include:
Veeam’s new Instance licensing model is brand new and provides users with an added element of PORTABILITY, making the jump to cloud and hybrid environments even easier without additional fees.
Instance licenses are sold for a defined duration and can be used across a variety of Veeam products and across a variety of workload types interchangeably. Instance licensing offers all of the benefits of a traditional Subscription-style license, such as starting small, no lock-in, pay for what you use and adopting a cloud-friendly opex budgeting model.
But there are many more benefits to Instance licensing that separate it from traditional subscriptions. You no longer have to purchase licenses “by product” OR “by specific workload type”, such as VM, server, workstation or cloud VM. This new model makes a variety of products available easily. That’s right: Instance licenses can be used across multiple products and workload types, so you aren’t tied to a license-type or product that you don’t need. We call that PORTABILITY!
Use what you want, when you need it. This license portability also simplifies ordering and license management, reducing the complexity of managing various SKUs by product or workload type.
You purchase Instance licenses in bundles of 10 instances. You select whether you want monitoring or not, then select your edition. It’s just two simple steps.
With one- to five-year Instance license options, you can choose the term and payment schedule that meets your needs. Pay upfront or pay annually. When the license expires, you must renew the license to continue usage of the subscription. Each Instance license will include 24.7.365 Production Support.
Veeam’s new Subscription license model can be used for a variety of uses today, and the list is growing. Effectively, the subscription model can be used for most workload types, including VMs and cloud-based VMs, physical servers and workstations, and enterprise application plugins. The Subscription licensing is not licensed on a “per-socket” basis, but can be used for on-premises as well as cloud and hybrid deployments. The list below shows the type of workloads that are available with the new Subscription license portability today:
At this time, the following products are still sold using individual Subscription licenses instead of the portable subscription instances. These are expected to join the new per-instance model in 2019: