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Frequently Asked Questions

Veeam licensing (all products)

Veeam® licenses software in a variety of ways depending on the specific product and / or use case you are interested in. This includes licensing by the number of CPU sockets on a managed server (or host), as well as by the number of instances. Some products may license by VM, physical server, workstation or cloud instances and / or users being managed. Veeam offers instance licensing that enables portability across various products and workloads or Perpetual licensing for socket-based implementations.

Veeam licensing terms

Veeam offers a variety of license terms. For more information on product availability, please contact your Veeam ProPartner.

Perpetual license

Software licenses and use of the products do not expire. One year of Basic Support and maintenance is included with any new Perpetual license purchased.

Stay current on maintenance to get:

  • Product updates and new major versions
  • Access to technical support
  • Access to license keys management portal

Perpetual licensing is available and is used for socket-based solutions.

Please note: You won’t be able to manage and download license keys if your maintenance expires. Veeam advises customers to always make a backup of all license files. For more information, please visit our Support Renewals FAQ.

Instance license

Instance licensing allows customers to lower upfront costs while licensing over a defined period of time. Veeam Instance licensing enables customers to consume various products using one pool of license instances and includes portability across different workload types, providing ultimate flexibility.

One to five-year Instance license terms are available, and customers can choose to purchase the entire subscription upfront or pay annually. Instance licenses include Production 24x7 Support at no extra cost.

At the end of the license period, both the use of the products as well as support will be turned off. Customers can choose to purchase additional licenses at the then-current rate to continue use.

Note: The availability of licensing options differs by product. Please check at the product level to determine whether the product and feature you are looking for is offered as a Perpetual license, Instance license and / or other licensing type. 

MORE INFORMATION ON INSTANCE LICENSES

Hosting rental

Veeam Cloud & Service Provider (VCSP) program members can rent products on a monthly basis. A one-year commitment may be required. For more information, please visit the VCSP page.

General licensing FAQs

How can I obtain a license file for Veeam products?
If you have an active support contract, you can log in to the license management portal and download the license file. If you are not the license administrator for your account, you will have an option to send the file to the license administrator. If you can’t see your license files in the portal, please open a new licensing case.
Under what conditions can I merge or split licenses?

In order for two or more license files to be merged, they have to meet the following criteria:

  • All license files must have active support contracts
  • All license files must be issued for the same product and edition
  • The license administrator for all license files is the same
  • All license files must be issued for the same company

If the above criteria are met, you should see a Merge button in the license management portal. After clicking on it, you will be able to choose the license files that need to be merged. For more information, please review the License Management Portal Guide.

Note: When merging two or more license files, the merged license will have the earliest expiration date, e.g., you have two license files, one expires on Dec. 30, 2018 and the other on Feb. 1, 2019. The merged license file will expire on Dec. 30, 2018. Even though your merged license file will have an earlier support expiration date, you will still continue to receive technical support in accordance with your support contract(s).
To split a license file, please open a licensing case on the licensing portal by using the “Get Support” tab.

How can I find who the license administrator is for my company?
Please visit the Veeam Licensing Portal to view the License Administrator for each Support ID (contract number).  To request a License Administrator change, please open a licensing case.
How can I change the license administrator?
In case you want to change the license administrator or share administrative rights, please open a case by logging into My Account. Click the “Support” tab, then “Open a case.” Choose “Licensing,” then select “Change/Add license administrator” from the drop-down and fill in all the required information, as also shown in the image below: 
Can I use an older license file with the most recent software release?

It depends.

For Perpetual socket-based licenses, if the license file and software version match (for example, both are v9), then the license will work. If they do not match, the file will not allow installation. For example, if you try to apply a v8 license to a v9 installation, you will receive a “License expired” error message.  

Previous Subscription license customers and hosting rental customers will be required to update to a new license file as the previous license file will no longer be supported. There is a 90-day grace period for the license file to be upgraded in the user portal.    

New customers using the Instance licensing will not need to upgrade as that license file will be correct.

Customers who have both Perpetual and Instance licensing will require the license file upgrade.

Can I change a trial license to a paid license without losing data?
Yes, simply go to Help -> License -> Install license and point to your new license file. None of your jobs, settings and backup files will be affected.
If I upgrade my license file will I lose any of my saved data or jobs?
No.
Do I have to reinstall Veeam products when I change the license file?
No, if you are upgrading to a new version, simply run the installer and point it to the license file for the version that is being installed.
I have an active support contract and want to continue using an old version of Veeam. How do I obtain an older license?
If you need a license file for a version of Veeam that is no longer supported, please open a licensing case. You can download a license file for the current and previous versions of our products from the portal.
How do I renew my support?
To renew your support, please complete a request for a renewal quote.
How do I upgrade my license to another edition?
Upgrade SKUs are available for purchase. Please see this comparison document to understand which features are included in each edition. To upgrade, please visit the Veeam Licensing Portal.
How can I merge my licenses?
Merges, upgrades and downgrades can only be made by a designated license administrator listed in your license file. For detailed instructions, follow this document and ensure that all prerequisites for the license merge operation are met.
How do I install a new license key in the product?

Veeam Backup & Replication: 
To add a new key to an installed version of Veeam Backup & Replication™, please follow these steps in the user console: 
Menu -> Help -> License -> Install license 
Please visit this page for details. 

Veeam ONE: 
For Veeam ONE™, apply it via “Veeam ONE Monitor client -> Help -> License information” or “Veeam ONE Reporter Web UI -> Configuration -> License.” Please visit this page for details.

Can some of Veeam’s products be used standalone, or do they require other Veeam products?

Veeam Agents for Microsoft Windows or Linux and Veeam Backup for Microsoft Office 365 can be used standalone with or without Veeam Availability Suite™, Veeam Backup & Replication or Veeam Backup Essentials™.

Veeam ONE can be used standalone with or without Veeam Backup & Replication.

Veeam Availability Orchestrator is available as an add-on subscription (per VM) for existing / new users of Veeam Backup & Replication Enterprise Plus Edition or Veeam Availability Suite Enterprise Plus Edition.

Veeam Availability Console is FREE and is used to manage workloads for Veeam Agents for Microsoft Windows and Linux and Veeam Availability Suite or Veeam Backup & Replication.

Is there a minimum purchase requirement for Veeam products?

Yes, there are purchase minimums for paid products and they differ by product:

  • Veeam Availability Suite: 1 socket or 10 subscription instances
  • Veeam Backup & Replication: 1 socket or 10 subscription instances
  • Veeam Backup Essentials: 2 sockets or 10 subscription instances (max 6 sockets or 30 instances)
  • Veeam Agents for Microsoft Windows and Linux: 10 subscription instances
  • Veeam Agents for IBM AIX and Oracle Solaris: no minimum
  • Veeam Backup for Microsoft Office 365: 10 Subscription licenses (per user)
  • Veeam Availability Orchestrator: 10 Subscription licenses (per VM)
  • Veeam Management Pack™ for System Center: no minimum
Can I downgrade product editions (for example from Enterprise Plus to Enterprise)?

Yes, product edition downgrades are possible but are not advised. There is no penalty or fee for product edition downgrades, however, please note:

  • Veeam does NOT refund the difference in price between editions
  • Changing editions will likely result in a loss of functionality
  • After downgrading, any upgrades must be purchased
  • Upon expiration of your current support contract, your maintenance renewal will be at the then-current edition rate
  • Edition changes do not change original support contract dates
  • Only customers who are current on support are eligible for downgrades

Veeam requires the signature of a Letter of Destruction (LOD) by the end user indicating that the higher-edition license has been destroyed in order to create a new license file. To request an edition downgrade, please contact Veeam Sales or your preferred ProPartner.

Can I swap my licensed sockets between VMware and Hyper-V hypervisors?

Licenses being sold today are no longer hypervisor specific. However, some legacy licenses were hypervisor specific by socket, and support will remain for those.

Yes. For Legacy licenses you can swap your legacy licensed sockets between VMware and Hyper-V hypervisors at any time by creating a licensing case. To facilitate the conversion, you can get a free temporary license file with the total number of licensed sockets for both hypervisors. This will allow coexistence of environments on the same backup server. This license file is valid for three months and can be extended upon request (for large socket-count environments only). Technical support for both hypervisors is included at no charge for the temporary license duration. Only customers who are current on support are eligible for swaps. 

Can I use the same licensed sockets swap process for the Nutanix AHV hypervisor?
No, not at this time. Today the AHV hypervisor has a separate process to migrate between existing VMware or Hyper-V Veeam licenses to AHV. Refer to the Veeam Availability for Nutanix AHV FAQs for more information, or contact your Veeam sales representative for more details. 
I am a partner and want to manage my end users’ licenses. How can I do this?
Please open a licensing case with a confirmation from your end user(s). Make sure to include their contract numbers (to find and open the license file). Alternatively, your end user can open a licensing case and ask for the license administrator to be changed to you.
I’m a service provider. Can I use my Veeam licenses to manage my clients’ VMs?
Only if you have purchased Veeam Hosting or Cloud Provider licenses. To confirm if you have the correct licenses, contact your Veeam sales representative.
What is Automatic License Update?
Starting with version 7 patch 4, Veeam Backup & Replication supports automatic license update. With this feature enabled, Veeam backup server (or Veeam Backup Enterprise Manager server if deployed) proactively communicates with the Veeam licensing portal to receive a new license before the current license expires. For more information on how to enable this feature, please review the Veeam Backup & Replication User Guide for VMware and for Hyper-V.

Instance licensing FAQs

Why is Veeam using a new licensing model called Instance licensing?

As the market shifts more increasingly to multi-cloud and hybrid environments, which is based on the foundation of portability, subscription-type licensing is becoming the expectation. Veeam has made the commitment to customers to offer more and more products via a subscription model. The benefits of this model for customers include:

  • Time-value of money: Lower upfront cost, changing capex to opex.
  • Portability: Leverage portable Subscription licenses interchangeably for the workloads you need.
  • Price predictability: Purchase multi-year contracts to lock in pricing by paying upfront or pay as you go.
  • Pay for use: Buy only what you need today and increase / decrease based on need at the time of renewal.
  • No lock in: If you're not satisfied, you may choose not to renew your subscription.
  • Support included: Get 24.7.365 Production Support for the entire term of your license at no extra cost.
What is Veeam’s new Instance licensing model?

Veeam’s new Instance licensing model is brand new and provides users with an added element of PORTABILITY, making the jump to cloud and hybrid environments even easier without additional fees.   

Instance licenses are sold for a defined duration and can be used across a variety of Veeam products and across a variety of workload types interchangeably. Instance licensing offers all of the benefits of a traditional Subscription-style license, such as starting small, no lock-in, pay for what you use and adopting a cloud-friendly opex budgeting model.  

But there are many more benefits to Instance licensing that separate it from traditional subscriptions. You no longer have to purchase licenses “by product” OR “by specific workload type”, such as VM, server, workstation or cloud VM. This new model makes a variety of products available easily. That’s right: Instance licenses can be used across multiple products and workload types, so you aren’t tied to a license-type or product that you don’t need. We call that PORTABILITY!

Use what you want, when you need it. This license portability also simplifies ordering and license management, reducing the complexity of managing various SKUs by product or workload type.

How do I purchase Instance licenses, and what are the terms?

You purchase Instance licenses in bundles of 10 instances. You select whether you want monitoring or not, then select your edition. It’s just two simple steps.

With one- to five-year Instance license options, you can choose the term and payment schedule that meets your needs. Pay upfront or pay annually. When the license expires, you must renew the license to continue usage of the subscription. Each Instance license will include 24.7.365 Production Support.

What can Veeam’s NEW portable Subscription licensing be used for?

Veeam’s new Subscription license model can be used for a variety of uses today, and the list is growing. Effectively, the subscription model can be used for most workload types, including VMs and cloud-based VMs, physical servers and workstations, and enterprise application plugins. The Subscription licensing is not licensed on a “per-socket” basis, but can be used for on-premises as well as cloud and hybrid deployments. The list below shows the type of workloads that are available with the new Subscription license portability today:

  • VMs — vSphere, Hyper-V, AHV — Veeam Backup & Replication
  • Physical servers — Veeam Agents for Microsoft Windows and Linux
  • Physical workstations — Veeam Agents for Microsoft Windows and Linux
  • Enterprise application support — Oracle RMAN and SAP HANA Veeam Backup & Replication
  • Cloud native workloads — AWS instances and databases — Veeam Availability for AWS
  • Management — Veeam ONE
  • Veeam Cloud Connect
What products are not yet available on Veeam’s NEW portable Subscription licensing model?

At this time, the following products are still sold using individual Subscription licenses instead of the portable subscription instances. These are expected to join the new per-instance model in 2019:

  • Veeam Management Pack
  • Veeam Backup for Microsoft Office 365
  • Veeam Availability Orchestrator
  • Veeam Agents for IBM AIX and Oracle Solaris
Does Veeam offer Perpetual licenses for Veeam Agents and Veeam Backup for Microsoft Office 365?
No, these products are only available via a Subscription license.
How do I continue my subscription term?
To continue using your Veeam products via an Instance license subscription, you simply purchase an additional Instance license prior to your current term expiring.
Is it possible to reduce a multi-year subscription term to a one-year term?
No, this is not available.
How can I migrate from a perpetual product contract to an Instance license?
Customers can migrate from Perpetual socket-based licenses to Subscription Instance licensing by purchasing a promotional migration SKU. This SKU is to be used for existing customers with Perpetual per-socket licenses looking to convert to Subscription Instance licenses. Purchasing this SKU extends support on the Perpetual license for one or two years and converts the contract from perpetual to subscription instances. Any added workloads required by the customer beyond the migration limit must be purchased using instance subscription pricing. All migrated per-socket Perpetual licenses must be destroyed by the end user. Customers can purchase a two-year upfront SKU or renew annually for a period of one or two total years during the migration period. After this period, all migrated licenses will be renewed using Instance license pricing. Any product that is migrated from perpetual sockets to instances must be done for the full number of sockets in the customer’s total environment, regardless of individual contracts for that product. Partial migrations are not permitted.

Special pricing licenses

  • “Public Sector” pricing is for eligible government (all levels) and not-for-profit (NFP) end users in select regions. These SKUs begin with P-.
  • “Internal Use Partner” is for approved Veeam ProPartner internal use ONLY and is not to be used to provide services or third-party processing or for resale. The price indicated for MSRP is net to reseller. These SKUs begin with I-.
  • “Education” is for eligible education end users in select regions. These SKUs begin with E-.
  • “Hosting or Cloud Provider Only” is for Veeam Cloud & Service Provider program members. These SKUs begin with H-. For more information, visit the VCSP page.

Please refer to Veeam's Support Guide for more information regarding maintenance and to Veeam’s EULA for more information regarding licensing.

Terms and definitions

  • Socket or CPU socket means a physical connector between a microprocessor and a circuit board on a physical server; typically, the number of sockets is equal to the number of processors.
  • Virtual machine (VM) means an operating environment (which may or may not include an operating system) within a hypervisor (Hyper-V, vSphere, etc.) that may contain disks, processors, memory, network resources and other virtual resources and simulates a physical computer device by replicating, executing and / or performing the functions of such a device.
  • Instance means one unit of the Instance-based Subscription licensing. One instance most closely tracks a VM. Customers purchase licenses in bundles of subscription instances (generally a minimum of 10) and can use those subscription instances for various products and workloads. Most workloads cost one instance, with some more and some less.
  • Managed server means a physical server that hosts or contains virtual machines that are managed by Veeam’s software products.

Have other questions?

Please view our product-specific FAQs in the right navigation pane. You also can attend one of our live product demos or contact your Veeam sales representative.