Software licenses and use of the products do not expire. One year of basic support and maintenance is included with any new perpetual license purchased.
Stay current on maintenance to get:
Please note: You won’t be able to manage and download license keys if your maintenance expires. Veeam advises customers to always make a backup of all license files. For more information, please visit our Support Renewals FAQ.
Subscription licensing allows customers to lower upfront costs while licensing over a defined period of time.
Software licenses and use of the products expire at the end of the subscription term and include production 24x7 support.
One to five-year subscription licenses are available, and customers can choose to purchase the entire subscription up front, or pay annually. At the end of the license period, both the use of the product as well as support will be turned off. Customers can choose to purchase a new subscription license at the then-current rate to continue use.
Note: The availability of perpetual and subscription options differ by product. Please check at the product level to determine whether the product you are looking for is offered as a perpetual license, subscription license, or both.
Veeam Cloud & Service Provider program members can rent products on a monthly basis. A one-year commitment may be required. For more information, please visit the VCSP page.
In order for two or more license files to be merged, they have to meet the following criteria:
If the above criteria are met, you should see a Merge button in the license management portal. After clicking on it, you will be able to choose the license files that need to be merged. For more information, please review the License Management Portal Guide.
Note: When merging two or more license files, the merged license will have the earliest expiration date. E.g., you have two license files, one expires on Dec. 30, 2017 and the other on Feb. 1, 2018. The merged license file will expire on Dec. 30, 2017. Even though your merged license file will have an earlier support expiration date, you will still continue to receive technical support in accordance with your support contract(s).
To split a license file, please open a licensing case on the licensing portal by using the “Get Support” tab.
Veeam Backup & Replication:
To add a new key to an installed Veeam Backup & Replication™, please follow these steps in User Console:
Menu -> Help -> License -> Install license
Please visit this page for details.
For Veeam ONE™, apply it via “Veeam ONE Monitor client -> Help -> License information” or “Veeam ONE Reporter Web UI -> Configuration -> License.” Please visit this page for details.
Yes, product edition downgrades are possible. There is no penalty or fee for product edition downgrades, however, please note:
Veeam requires the signature of a Letter of Destruction (LOD) by the end user indicating that the higher edition license has been destroyed in order to create a new license file. To request an edition downgrade, please contact Veeam sales or your preferred ProPartner.
Yes. You can swap your licensed sockets from one hypervisor to another at any time by creating a Licensing Case. To facilitate the conversion, you can get a free temporary license file with the total number of licensed sockets for both hypervisors. This will allow coexistence of environments on the same backup server. This license file is valid for three months and can be extended upon request (for large socket-count environments only). Technical support for both hypervisors is included at no charge for the temporary license duration. Only customers who are current on support are eligible for swaps.
Note: Customers who purchase licenses via the Veeam Online Store are not eligible for hypervisor swaps.
As the market shifts more increasingly to subscription licensing, Veeam has made the commitment to customers to offer more and more products via a subscription model.
The benefits of this model for customers include:
Veeam’s products (listed below) are available with one- to five-year subscription licenses. When the license expires, you must renew the license to continue usage of the product.
You can choose to purchase the entire subscription up-front, or pay annually, with larger discounts built-in for up-front payments and longer subscription commitments. Each subscription license will include 24.7.365 Production Support.
When available, Veeam Availability Orchestrator will be available as an add-on subscription (per VM) for existing/new purchases of Veeam Backup & Replication Enterprise Plus Edition or Veeam Availability Suite Enterprise Plus Edition.
Veeam Agents for Microsoft Windows or Linux and Veeam Backup for Microsoft Office 365 can be used with or without Veeam Availability Suite, Veeam Backup & Replication or Veeam Backup Essentials.
Veeam Availability Console is FREE, and is used to manage workloads for Veeam Agents for Microsoft Windows and Linux, and Veeam Availability Suite or Veeam Backup & Replication.
Yes, there will be purchase minimums for Veeam Agents for Microsoft Windows and Linux, Veeam Backup for Microsoft Office 365 as described below:
Veeam Agents for Microsoft Windows and Linux:
Note: Only one agent is required per server or workstation instance (i.e., per on-premises physical server/workstation or per public cloud instance).
Veeam Backup for Microsoft Office 365: