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Frequently Asked Questions

Veeam licensing (all products)

Veeam® licenses software in a variety of ways depending on the specific product and / or use case you are interested in. This includes licensing by the number of protected workload or by the number of CPU sockets on a managed server (or host). Some products may license by User, Instance or Partition. Veeam offers Universal licensing that enables portability across various products and workloads or licensing that is specific to a particular product only.

Veeam Universal License FAQs

Veeam offers a variety of licensing options with the focus on making licensing products as simple as possible for customers. Below are some of the commonly asked questions. To see the full licensing options available, please reference the licensing policy above.
What are the benefits of a Universal license?

As the market shifts more increasingly to multi-cloud and hybrid environments, which is based on the foundation of portability, subscription-type licensing is becoming the expectation. Veeam has made the commitment to customers to offer more and more products via a subscription model. The benefits of this model for customers include:

  • Universal Portability: Licenses can be used interchangeably across multiple Veeam products and workloads.
  • Simplified: Easier license ordering, management and merge capabilities.
  • Increased Value: More features at a lower price per workload. Buy only what you need, without the risk of locking into specific workload licenses.
  • Price predictability: Purchase multi-year contracts to lock in pricing by paying upfront or pay as you go.
  • Pay for use: Buy only what you need today and increase/decrease based on need at the time of renewal.
  • No lock in: If you're not satisfied, you may choose not to renew your subscription.
  • Support included: Get 24.7.365 Production Support for the entire term of your license at no extra cost.
What is Veeam’s Universal Licence (VUL) model?

Veeam’s new Universal licensing is a subscription model that can be used universally, providing users with an added element of PORTABILITY, making the jump to cloud and hybrid environments even easier without any additional “cloud” fees.

Universal licenses are sold for a defined duration, from 1-5 year terms, and can be used across a variety of Veeam products and workload types interchangeably. This licensing offers all of the benefits of a traditional Subscription-style license, such as starting small, no lock-in, pay for what you use and adopting a cloud-friendly OpEx budgeting model.

But there are many more benefits to Universal licensing that separates it from traditional subscriptions. You no longer have to purchase licenses “by product” OR “by specific workload type”, such as VM, server, workstation or cloud VM. This new model makes a variety of products available more easily. That’s right: subscription licenses can be used across multiple products and workloads, Virtual, Physical and Cloud, so you aren’t tied to a license-type or product that you don’t need. We call that PORTABILITY!

Use what you want, when you need it. This license portability also simplifies ordering and license management, reducing the complexity of managing various SKUs by product or workload type.

What is the difference between Veeam Universal License and Veeam Instance Licensing?
Veeam Universal License (VUL) is a more simplified, more portable and easier to use configuration of the Veeam Instance License (VIL). Like VIL, VUL is still sold in bundles of licenses, but it’s a single, fully-featured version with no confusing license, or “instance”, calculations. With VUL, 1 license protects 1 workload. Effective October 1st, 2019, Veeam will only sell Veeam Universal License and existing customers will be upgraded to VUL at their installation of V10.
What is a Workload and how many VUL licenses do I need?

A workload can be a Virtual Machine, Physical Server, Enterprise Application, Cloud VM, or a File Share. With VUL, customers use licenses to protect any workload they need, and the licenses are portable. Customers purchase licenses, generally sold in bundles of 10, and can use those licenses to protect various workloads.

The number of licenses generally needed equates to the number of workloads you are looking to protect. Most every workload requires only 1 license instance, with the exception of protecting workstations/endpoints, where 1 license will protect 3 workstations. The best way to see how many licenses you need is with our Universal License configurator. Select the product and enter your workloads and the term of your choice.

VUL licenses are sold in minimum bundles of 10. If the minimum purchase requirement of 10 licenses is a barrier, we suggest trying Veeam Backup & Replication Community Edition, which protects 10 workloads for free.

How do I purchase VUL license, and what are the terms?

Veeam Universal License is used to protect many workloads, and some workloads require VUL. So what do you need to purchase?

Commercial & Enterprise

  • Veeam Availability Suite VUL - Backup and Monitoring of Cloud, Virtual & Physical
  • Veeam Backup & Replication VUL - Backup of Cloud, Virtual & Physical

Small-Medium Business

  • Veeam Backup Essentials VUL - Backup and Monitoring of Cloud, Virtual & Physical (limited to 50 workloads)
  • Veeam Backup Starter VUL - Backup of Cloud, Virtual & Physical (limited to 20 workloads)

You purchase VUL licenses in bundles of 10 licenses (aka license instances). With one- to five-year options, you can choose the term and payment schedule that meets your needs. Pay upfront or pay annually. When the license expires, you must renew the license to continue usage of the subscription. All licenses include 24.7.365 Production Support, except Starter, which includes basic support.

What can VUL licenses be used for?

VUL can be used for a variety of uses today, and the list is growing. Effectively, these licenses can be used for most workload types, including VMs and cloud-based VMs, physical servers and workstations, and enterprise application plugins. The list below shows the type of workloads that are available today:

  • VMs — VMware vSphere, Hyper-V, Nutanix AHV — Veeam Backup & Replication
  • Physical servers & workstations — Veeam Agents for Microsoft Windows and Linux
  • Cloud-native workloads — Veeam Agents for Microsoft Windows and Linux
  • Enterprise application support — Oracle RMAN and SAP HANA — Veeam Backup & Replication Enterprise Plug-in or Veeam Agents for Microsoft Windows and Linux
  • NAS File Shares - Veeam Backup & Replication (coming soon)
  • Monitoring — Veeam ONE (sold as part of Veeam Availability Suite or Essentials)
What products are not yet available on the Veeam Universal License model?

At this time, the following products are still sold using individual Subscription licenses instead of the portable subscription license:

  • Veeam Agents for IBM AIX and Oracle Solaris – Coming to VUL soon
  • Veeam Management Pack for System Center
  • Veeam Backup for Microsoft Office 365
  • Veeam Availability Orchestrator
Does Veeam offer Perpetual licenses for Veeam Agents, Veeam Availability for Nutanix or Veeam Backup for Microsoft Office 365?
No, at this time these products are only available via a Subscription license.
Can I have both VUL Per-Workload (subscription) and Per-Socket (perpetual) licenses?

Customers can have an environment mixed with both perpetual and subscription licenses that is centrally managed. The products must be the same across all licenses (for Perpetual licensing the editions must also match). If you protect VMware vSphere or Microsoft Hyper-V VMs with perpetual per-socket licenses you must protect all vSphere/Hyper-V VMs with sockets in that environment, VUL licenses can be used for any other non-VM workload type.

Important Note: When merging Per-Socket and VUL licenses, be aware that the socket license dictates the edition and capability of the merged environment. For example: If you merge Veeam Availability Suite Enterprise sockets with Veeam Availability Suite VUL (Enterprise Plus), the environment is still Enterprise feature set. In order to get Enterprise Plus capabilities, users need to either a) Migrate Per-Socket licenses to VUL licenses or b) Upgrade Per-Socket licenses to the preferred edition (likely Enterprise Plus).

How do I merge license files?
If a customer wants to have a centrally managed environment, they may need to merge license files. The requirement is that maintenance be current for BOTH the per-socket AND the VUL components. Reference this KB article for more details on merging licenses. Contact Veeam Support for assistance with any issues.
What products can merge licenses for central management today?

Veeam Availability Suite can merge socket and universal licenses into one centrally managed environment.

Veeam Backup & Replication can merge socket and universal licenses into one centrally managed environment.

Veeam Backup Essentials cannot merge per-socket and universal licenses, but there are two options. Essentials sockets can be merged with Veeam Availability Suite VUL or Essentials can be upgraded to Veeam Availability Suite to accomplish central management and license merge.

How do I update my license file?

This process will be handled in My Account. Customers will be notified in My Account that they have 90 days to update. This includes customers who have some Perpetual licenses and some Agent Server / Workstation licenses.

Click on the Get New Licenses button in My Account. Select the products you want to upgrade, click download and you’re done.

How do I monitor Veeam Agents for Microsoft Windows and Linux?

Purchase Veeam Availability Suite universal licenses. Veeam Availability Suite offers both the data protection of Veeam Backup & Replication for Virtual, Physical and Cloud workloads as well as the Monitoring and Analytics of Veeam ONE in one Suite. Veeam Agents for Microsoft Windows and Linux are now a module within Veeam Backup & Replication.

For example, VUL licenses will allow protection and monitoring of 5 VMs and 5 Server Agents using 10 total licenses. Customers are not charged additional licenses for monitoring.

How can I migrate from a Per-Socket (perpetual) product contract to VUL subscription?

Customers can migrate from per-socket licenses to VUL subscription licensing by purchasing a promotional migration SKU. This SKU is to be used for existing customers with per-socket licenses looking to convert to Subscription VUL licenses. Purchasing this SKU extends support on the Perpetual license for one or two years and converts the contract from perpetual to subscription licenses. Any added workloads required by the customer beyond the migration limit must be purchased using VUL subscription pricing. All migrated per-socket licenses must be destroyed by the end user. Customers can purchase a two-year upfront SKU or renew annually for a period of one or two total years during the migration period. After this period, all migrated licenses will be renewed using VUL license pricing. Any product that is migrated from Per-socket (perpetual) to VUL (subscription) must be done for the full number of sockets in the customer’s total environment, regardless of individual contracts for that product. Partial migrations are not permitted.

Interested in more details? Contact your preferred Reseller or Veeam Sales Rep for more information.

Am I required to migrate to VUL or Subscription licensing?
No, there is no requirement to move to the VUL license. Per-Socket perpetual licensing is still an option for customers needing to protect VMware vSphere or Microsoft Hyper-V workloads on premises.
I’m a Per-Socket license customer and can I try VUL subscription licensing?
We provide per-socket customers for Veeam Availability Suite, Veeam Backup & Replication and Veeam Backup Essentials with one VUL license for each socket license, up to six to try at no cost. These licenses are trial made available so you can try out the capabilities for protecting Veeam Agents for Microsoft Windows and Linux, Enterprise plug-ins for Oracle RMAN and SAP HANA, cloud workloads and future features (NAS file shares, PostgreSQL, MySQL, etc) with no strings attached. When you install Update 4, these trial licenses appear in the product as shown below:
** Please note that when you make any purchase of VUL subscription licensing in this environment, these free trial licenses will retire.
How do I continue my subscription term?
To continue using your Veeam products with VUL subscription, you simply Renew your VUL licenses prior to your current term expiring. For assistance with a quote, please contact our team here.
Is it possible to reduce a multi-year subscription term to a one-year term?
No, this is not available.

Have other questions?

Please view our product-specific FAQs in the right navigation pane. You also can attend one of our live product demos or contact your Veeam sales representative.