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Veeam product licensing

KB ID:	1191
Product:	Veeam Backup & Replication
Version:	All
Published:	2011-08-25
Last Modified:	2021-04-29

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Objective

This article provides information regarding Veeam product licensing aquistion, access, and usage.

General Information about Licensing

Information about Veeam product licensing can be found here: https://www.veeam.com/licensing-pricing.html

Veeam Licensing Frequently Asked Questions - https://www.veeam.com/faq.html

Veeam Licensing Policy - https://www.veeam.com/licensing-policy.html

Veeam End User License Agreement (EULA) - https://www.veeam.com/eula.html

View Purchased Licenses

The licenses may be viewed in the customer portal by navigating to: https://my.veeam.com/#/licenses/production.

Download License File

The license files may be download by logging in to my.veeam.com. Once logged in, select ‘Production Licenses’ > ‘License Management’. Then, on far right select ‘Get license key' next to the license needed. Next, select the version of the license file needed. Finally, select ‘Download’.

Note: The license file may only be downloaded by the License Administrator. If the actions above are performed by a non-License Administrator at the final step there will be no "Download" option but instead an option to ‘send via email’ which will send the license to the license administrator’s email address.

Request Trial License

To download Veeam products for trial license, go to https://www.veeam.com/downloads.html. The trial license key is sent to you in email after registering. The trial license is valid for 30 days from the moment of registration.

Purchase a License / Contact Sales

For inquires regarding purchasing reach out to the Veeam Sales team: https://www.veeam.com/salesinc.html

License Support

If you have difficulties retrieving your license file, go to My Account, and open a "Licensing" case to receive assistance from Veeam licensing.

More information

Note: The following applies only to license files for versions prior to Veeam Backup & Replication 10.x. Starting with v10 all licenses contain no "Version=" string.

To check what version your license key is for, open the *.lic file in Notepad/Word and locate the section listed as "Version"

For example if your "Version" is listed as 9.x you are able to install any patch for Veeam Backup and Replication 9.0 or Veeam Backup and Replication 9.5

Starting with Veeam Backup & Replication v10 the license files are no longer version locked and are forward compatible.

Per the vee.am/supportpolicy: Please note that access to hotfixes, patches and updates requires active maintenance contract.

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