Information about Veeam product licensing can be found here: https://www.veeam.com/licensing-pricing.html
Veeam Licensing Frequently Asked Questions - https://www.veeam.com/faq.html
Veeam Licensing Policy - https://www.veeam.com/licensing-policy.html
Veeam End User License Agreement (EULA) - https://www.veeam.com/eula.html
The license files may be downloaded by logging in to my.veeam.com. Once logged in, select License Management > Production Licenses. Select the product license you want to download. On top-right, select ‘Get license key.' Next, choose the version of the license file needed. Finally, select ‘Download.’
Note: Only the License Administrator may download the license file. If a non-License Administrator performs the actions above, there will be no "Download" option on the final step. Instead, an option to ‘Send to License Administrator’ will be available to send the license to the license administrator’s email address.
Note: The following applies only to license files for versions prior to Veeam Backup & Replication 10.x. Starting with v10 all licenses contain no "Version=" string.
To check what version your license key is for, open the *.lic file in Notepad/Word and locate the section listed as "Version"
For example if your "Version" is listed as 9.x you are able to install any patch for Veeam Backup and Replication 9.0 or Veeam Backup and Replication 9.5
Starting with Veeam Backup & Replication v10 the license files are no longer version locked and are forward compatible.
Per the vee.am/supportpolicy: Please note that access to hotfixes, patches and updates requires active maintenance contract.
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case