- Veeam Support Knowledge Base
- SureBackup fails: Failed to call RPC function - Access is Denied
SureBackup fails: Failed to call RPC function - Access is Denied
| KB ID: | 1478 |
| Product: | Veeam Backup & Replication |
| Published: | 2012-01-20 |
| Last Modified: | 2025-01-02 |
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Challenge
When the Veeam vPower NFS Service on the Mount Server used by the SureBackup job is set to use any account other than Local SystemThe default configuration is for the Veeam vPower NFS Service to "Log On As" the 'Local System' account., and that account is not a member of the Local Administrator user group, the SureBackup job will fail with errors similar to:
Error: Failed to call RPC function 'AddConnection': Access is denied. Failed to create registry key [SOFTWARE\VeeaM\Veeam NFS\Connections\04dda549-aeac-422e-9534-d06592fef6f6]. RPC: Failed AddConnection.
Cause
Solution
Review the Services (services.msc) running on the Veeam Backup Server and associated managed servers (proxies, repositories, etc.), and set the services to 'Log On As' Local System. This is the default configuration for all Veeam-named services.
The only exception to using the Local System account for running the Veeam named services is when the VeeamBackup configuration database is hosted by a Microsoft SQL Server instance running on a remote server. In such a configuration, only the following services are modified to use a domain account to allow access to the configuration database on the remote SQL server:
- Veeam Backup Server RESTful API Service
- Veeam Backup Service
- Veeam Broker Service
- Veeam CDP Coordinator Service
- Veeam Cloud Connect Service
- Veeam Guest Catalog Service
More Information
Related Articles
- KB1055: Troubleshooting vPower NFS Datastore Mounting Issues
- KB1094: Veeam vPower NFS Service fails to start
- KB1110: Unable to access the virtual machine configuration: Invalid datastore path
- KB1284: How to Test Manually Mounting the Veeam vPower NFS Datastore
- KB1289: fault.RestrictedVersion.summary
- KB1478: SureBackup fails: Failed to call RPC function - Access is Denied
- KB1690: Unable to Mount VeeamBackup_ Datastore - Specified Key, Name, or Identifier Already Exists
- KB4166: Upgrading/Uninstalling Veeam Backup & Replication fails with "Error 1327. Invalid Drive: [a-z]:\" or "Warning 1327. Invalid Drive [a-z]:\"
- KB4167: Linux Guest File Restore Cannot Connect Backup Datastore to ESXi Host
- KB4363: Datastore Named 'VeeamBackup_' Listed as Inaccessible
- KB4504: SureBackup Job Failure: "The resource 'VeeamBackup_' is in use."
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