SureBackup fails: Access is denied. Failed to create event.

KB ID:
1478
Product:
Veeam Backup & Replication
Version:
6.x,7,8
Published:
Last Modified:
2014-12-24

Challenge

A SureBackup job fails, and the following entries can be seen in the JobSB.SureBackup_name.log:

[timestamp] <09> Error    Exception has been thrown by the target of an invocation. (System.Reflection.TargetInvocationException)

[timestamp] <09> Error    NfsService: Failed to mount backup, share id 'xxx', host 'hostname'. (System.Exception)

[timestamp] <09> Error    Access is denied\nFailed to create event [xxx].\nRPC: Failed MountBackup.\n (Veeam.Backup.Common.CAppException)

Cause

This issue occurs when the Proxy server is used as a Backup Repository and Veeam Backup Proxy service is running under the Local System account.

Solution

Make sure the Veeam Backup Proxy service* uses the same credentials that both Veeam NFS and Veeam Backup services run under.

* - in v8 the service is named 
Veeam Data Movers Service

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