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Possible Issues With Cloud Storages After Restore

KB ID: 2032
Product: Veeam Agent for Microsoft Windows | 2.0 | 2.1 | 2.2 | 3.0.2 | 4.0 | 5.0 | 6.0 | 6.1 | 6.2 | 6.3 | 6.3.1 | 6.3.2 | 13
Published: 2015-05-06
Last Modified: 2025-07-21
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Challenge

After restoring a machine that was using cloud synchronization software (OneDrive, Dropbox, Google Drive, etc.), issues are possible when that software attempts synchronization with its service. Those cloud sync solutions may see the restored files as updated changes that need to be synchronized, or if the on-disk folder was excluded, they might see the files missing as an indicator that they were deleted.

Cause

Due to OneDrive logic, issues with OneDrive are possible in any configuration.

Issues with Google Drive and Dropbox are possible if the Google Drive and Dropbox folders were excluded during the backup.

 

Solution

Due to how Google Drive and Dropbox handle empty folders after restore,  it is strongly advised not to exclude their folders from the backup.

The following manual workaround should ensure the consistency of your data:

  1. Before starting the restore, download data from the cloud drive to local storage that is not involved in the restore process.
  2. On the machine being restored, disable the Internet connection at the hardware level to ensure the machine cannot attempt to synchronize folder content changes. For example, unplug the network cable, disable Wi-Fi using the hardware switch, turn off the Wi-Fi router, unplug the modem, or remove the SIM card from the built-in modem.
  3. Perform the restore as planned.
  4. Using the offline copy created in Step 1, manually update the files in the OneDrive, Google Drive, and Dropbox folders.
  5. With the on-disk folder content now matching what is in the cloud, re-enable the Internet connection.

More Information

Interaction with other cloud synchronization software has not been tested, so it is strongly recommended that the workaround mentioned above be used to ensure data consistency.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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