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Antivirus Exclusions for Veeam Service Provider Console

KB ID: 2644
Product: Veeam Service Provider Console
Published: 2018-04-30
Last Modified: 2024-02-22
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Purpose

This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Service Provider Console. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software.

Note: Antivirus will not always cause Veeam Service Provider Console functions to fail; antivirus software may also negatively impact performance.

  • Given the complex nature of antivirus software, it may be necessary to add additional exclusions. Users are encouraged to review their antivirus logs or history to determine if more objects need to be excluded.
  • Although these exclusions are primarily intended for antivirus software, they may also need to be applied to other security software. This includes any software that performs file scanning or access control, as these could potentially block or interfere with Veeam-related processes.

Antivirus Exclusions

Server where Veeam Service Provider Console Server Component is installed

In a Distributed Installation, the following exclusions only need to be applied to the machine where the Server Component is installed.

  • C:\Program Files\Veeam\
  • C:\Program Files\Common Files\Veeam\
  • C:\Program Files (x86)\Common Files\Veeam\
  • %programdata%\Veeam\
  • %windir%\Veeam\

On Windows machines with VSPC Management Agent installed

Directory Exclusions

  • C:\Program Files\Veeam\
  • C:\Program Files\Common Files\Veeam\
  • C:\Program Files (x86)\Common Files\Veeam\
  • %programdata%\Veeam\
  • %windir%\Veeam\
  • \\localhost\admin$\Veeam\

Process Exclusions

  • VeeamAgentWindows.exe
  • ManagementAgent.exe
  • VAC.CommunicationAgent.x64.msi
  • VAC.CommunicationAgent.x86.msi
  • Veeam.MBP.DeploymentService.exe

On macOS machines with VSPC Management Agent installed

Directory Exclusions

  • /Applications/Veeam Management Agent.app
  • /Library/Application Support/VeeamManagementAgent
  • /private/tmp/veeamma
  • /var/lib/veeamma
  • /var/log/veeamma
  • /var/run/veeamma

File Exclusions

  • /Library/LaunchDaemons/com.veeam.veeamma.plist
  • /usr/local/bin/veeamconsoleconfig
  • /usr/local/bin/veeammaflr

Process Exclusions

  • Veeam Management Agent
  • Veeam Management Agent Helper
  • Veeam Management Agent Helper (CPU)
  • Veeam Management Agent Helper (Renderer)
  • veeamma
  • veeamconsoleconfig
  • veeammaflr
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