How to configure antivirus exclusions to prevent interaction with Veeam Service Provider Console
Challenge
Cause
Solution
Antivirus Exclusions:
Folders that need to be excluded on Veeam Service Provider Console server and Web UI:
- C:\Program Files\Veeam
- C:\ProgramData\Veeam
- C:\Windows\Veeam
- C:\Program Files\Common Files\Veeam
- C:\Program Files (x86)\Common Files\Veeam
Folders that need to be excluded on computers with VAC management agents:
- C:\Program Files\Veeam
- C:\ProgramData\Veeam
- C:\Windows\Veeam
- C:\Program Files\Common Files\Veeam
- C:\Program Files (x86)\Common Files\Veeam
- \\localhost\admin$\Veeam
- \\localhost\admin$\Veeam\Availability Console\Agent for Windows\VeeamAgentWindows.exe
Files:
- VeeamAgentWindows.exe
- ManagementAgent.exe
- VAC.CommunicationAgent.x64.msi
- VAC.CommunicationAgent.x86.msi
Due to the complex nature of antivirus software, some additional exclusions may be needed.
If your antivirus has a logging or history system please review this to see actions it may have taken that may affect Veeam Service Provider Console operations.
More information
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