How to configure antivirus exclusions to prevent interaction with Veeam Availability Console

KB ID: 2644
Product: Veeam Availability Console;Veeam Availability Console for the Enterprise
Version: 2.0
Published:
Last Modified: 2018-05-04

Challenge

This article documents antivirus exclusions that have been found to help prevent Veeam Availability Console from blocking for proper functioning.

Cause

In some instances, antivirus can prevent certain executables, processes, or agents from being correctly deployed or leveraged from the Veeam Server.

Solution

Antivirus Exclusions:

Folders that need to be excluded on Veeam Availability Console server and Web UI:

  • C:\Program Files\Veeam
  • C:\ProgramData\Veeam
  • C:\Windows\Veeam
  • C:\Program Files\Common Files\Veeam
  • C:\Program Files (x86)\Common Files

Folders that need to be excluded on computers with VAC management agents:

  • C:\Program Files\Veeam
  • C:\ProgramData\Veeam
  • C:\Windows\Veeam
  • C:\Program Files\Common Files\Veeam
  • C:\Program Files (x86)\Common Files
  • \\localhost\admin$\Veeam
  • \\localhost\admin$\Veeam\Availability Console\Agent for Windows\VeeamAgentWindows.exe

Files:

  • VeeamAgentWindows.exe
  • ManagementAgent.exe
  • VAC.CommunicationAgent.x64.msi
  • VAC.CommunicationAgent.x86.msi

Due to the complex nature of antivirus software, some additional exclusions may be needed.
If your antivirus has a logging or history system please review this to see actions it may have taken that may affect Veeam Availability Console operations.

More Information

Should you have any question, contact Veeam Support.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.

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