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How to configure antivirus exclusions to prevent interaction with Veeam Service Provider Console

Challenge

This article documents antivirus exclusions that have been found to help prevent Veeam Service Provider Console from blocking for proper functioning.

Cause

In some instances, antivirus can prevent certain executables, processes, or agents from being correctly deployed or leveraged from the Veeam Server.

Solution

Antivirus Exclusions:

Folders that need to be excluded on Veeam Service Provider Console server and Web UI:

  • C:\Program Files\Veeam
  • C:\ProgramData\Veeam
  • C:\Windows\Veeam
  • C:\Program Files\Common Files\Veeam
  • C:\Program Files (x86)\Common Files\Veeam

Folders that need to be excluded on computers with VAC management agents:

  • C:\Program Files\Veeam
  • C:\ProgramData\Veeam
  • C:\Windows\Veeam
  • C:\Program Files\Common Files\Veeam
  • C:\Program Files (x86)\Common Files\Veeam
  • \\localhost\admin$\Veeam
  • \\localhost\admin$\Veeam\Availability Console\Agent for Windows\VeeamAgentWindows.exe

Files:

  • VeeamAgentWindows.exe
  • ManagementAgent.exe
  • VAC.CommunicationAgent.x64.msi
  • VAC.CommunicationAgent.x86.msi

Due to the complex nature of antivirus software, some additional exclusions may be needed.
If your antivirus has a logging or history system please review this to see actions it may have taken that may affect Veeam Service Provider Console operations.

More information

Should you have any question, contact Veeam Support.
KB ID:
2644
Product:
Veeam Service Provider Console for the Enterprise, Veeam Service Provider Console
Version:
Any
Published:
2018-04-30
Last Modified:
2020-08-13
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