The Case Administrator role allows a company to assign individuals who they wish to allow the ability to create and manage cases for the company's support contracts.
Customers are now able to list users who can manage support tickets on behalf of their company – Case Administrators. By adding a Case Administrator, you invite an employee of your company, a reseller or a third-party contractor to join you in managing your cases with the Veeam® Support Team. Please note that Case Administrators can open cases, but they cannot manage your existing licenses.
In order to manage Case Administrators for your company's support contracts you must be logged in as the License Administrator. Once logged in to the Veeam Customer Portal as the License Administrator you can access the "Case administrators" section in the portal.
Note: If the link for Case Administrator Management does not load, this means you are not presently a License Administrator for any contracts.
There are two options:
To unassign a Case Administrator from a specific support contract go to the Case administrators page, and in the "License view" click the X next to the Case Administrator's entry under the specific Support ID#.