Support and Documentation

Modern Data Protection: Simple. Flexible. Reliable. Powerful. 

Veeam is committed to your success. Our world-class support operates in a 24/7/365, follow-the-sun model. Veeam is ready to help with experts around the world in offices operating in Australia, Brazil, Canada, Czech Republic, Japan, Romania, Russia, and the United States. This provides the capability to provide support to customers in nine languages, across all time zones. 

Support Policy

Easy

Open a case

Submit a ticket to contact support regarding licensing, product download and any other questions you might have.

SUBMIT A TICKET

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Track your cases

Follow this link to track your currently open support tickets, review the ones solved before or check KB articles you've saved.

Open My case

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Get support

If you have any problems, please contact Veeam Support by submitting a ticket on the Customer Portal. After opening a ticket, you can call in directly to receive Phone Support.

License Management

SUPPORT RENEWAL

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Downloads

Learn everything about Veeam's downloadable assets
here:

Product Lifecycle

Previous Versions

Veeam Intelligent Diagnostics Signatures

LATEST UPDATES

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Policies

Prior to contacting Veeam Support, we recommend to read through Veeam Policies listed below

Licensing Policy

Data Privacy Policy

SUPPORT POLICY

Papers

Need help?

You can find answers to practically anything Veeam related by checking these links

Technical Documentation

FAQs

VEEAM COMMUNITY FORUMS

If you know of a safety or abuse problem with any of Veeam products, please report it.
The Veeam Ready Program provides a solution qualification and testing process to help Veeam Alliance Partner Program members meet Veeam standards. Check if you are Veeam Ready.