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Support and Documentation

Modern Data Protection: Simple. Flexible. Reliable. Powerful. 
Veeam is ready to help with experts around the world in offices operating in Argentina, Armenia, Australia, Brazil, Canada, China, Czech Republic, Japan, Romania, and the United States. This provides the capability to provide support to customers in ten languages, across all time zones.  

Support For Veeam

Customers of Veeam Data Platform and related products can find support by accessing the tools below.

Open A Case

Submit a ticket to contact support regarding licensing, product download and any other questions you might have.

Submit a Case

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Track Your Cases

Follow this link to track your currently open support cases, review the ones solved before or check KB articles you've saved.

Open My case

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Get Support

If you have any problems, please contact Veeam Support by submitting a ticket on the Customer Portal. After opening a ticket, you can call in directly to receive Phone Support.

License Management

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Product Lifecycle

Previous Versions

Veeam Intelligent Diagnostics Signatures

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Support For Veeam Data Cloud (Formerly Cirrus)

All support resources for Veeam Data Cloud customers in one location.

Open A Case

We’re here to help, simply submit a ticket detailing your question and we will promptly respond.

Submit a Case

Log in required

Track Your Cases

Follow this link to track your currently open support cases, review the ones solved before, or check knowledge base articles you've saved.

Track My Case

Log in required

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System Status

Stay updated on the operational status of regional services.

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Knowledge Base

Get the answers you need - whether you’re getting set up, restoring data, or troubleshooting.

Veeam Data Cloud

Explore Veeam’s newest addition – backup services

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Prior to contacting Veeam Support, we recommend to read through Veeam Policies listed below

Licensing Policy

Data Privacy Policy


Need help?

You can find answers to practically anything Veeam related by checking these links

Technical Documentation


If you know of a safety or abuse problem with any of Veeam products, please report it.
The Veeam Ready Program provides a solution qualification and testing process to help Veeam Alliance Partner Program members meet Veeam standards. Check if you are Veeam Ready.