KB ID: | 2096 |
Product: |
Veeam Backup & Replication Veeam Cloud Connect |
Version: | All |
Published: | 2016-02-09 |
Last Modified: | 2022-02-17 |
Languages: | IT |
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Given the additional complexity of Cloud Connect compared with standalone installations of Backup & Replication, additional logging and information is needed to expedite cases with our Cloud Connect teams whenever feasible. All information should be obtained whether you are submitting an issue as a Veeam Cloud Connect Tenant or a Veeam Cloud Connect Provider .
Include the following information:
*Please document the public IP of the Tenant Veeam Server connected to the cloud gateway. Having this information will help identify the connection in the Cloud Gateway logs. You can identify this by using a utility such as http://www.whatsmyip.org/
To ensure that the most relevant logs are present in the latest logs. Reproduce the error (if applicable), and then collect the tenant's Veeam Backup & Replication logs.
Collecting Logs from Tenant Environment
After reproducing the error (if applicable), collect and submit provider logs for the job using the instructions below:
Collecting Logs from Service Provider Environment
This section lists specific logs and log locations that may be gathered manually as an alternate option to using the built-in log bundling tool.
Tip: It’s best to save the collected information in a .zip file with an identifiable name such as "<tenant_name>-ProviderLogs.zip"
Some listed files may not be present if they do not apply to your issue, but make sure you look at the correct server for each different directory or filename. Some files will have several rotations, with the oldest files archived to .zip or .gz.
Collect these files in the root of %ProgramData%\Veeam\Backup\:
Collect the contents of these folders :
Check which server is listed as the Host for the Repository in the console (Backup Infrastructure > Backup Repositories).
Collect the entire content of these folders:
Windows Repostory:
Linux Repository:
Your feedback has been received and will be reviewed.
Please try again later.
Please try select less.
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Your feedback has been received and will be reviewed.