To improve case handling, you must Open a Case via the portal before calling in. The phone system will ask for your case number and use advanced routing to connect you with the engineer handling your case or an appropriate product/feature specialized support engineer.
This article documents how to create a case with Veeam Support.
Click on the "Open Case" button in the menu on the left side.
Choose a Case Type:
Technical product support is for Break-fix issues or any technical questions related to Veeam products. Note: You must be a Case Administrator to open a Technical product support case.
Licensing is for questions relating to software licensing.
General Inquiry is for feedback or issues related to Veeam websites and services, not products.
After selecting the case type, fill in the case details.
On the next page, you will be asked to add attachments to your case. For Technical product support cases, It is imperative that you provide logs when creating a case so that Veeam Support may best assist you.
Select the bucket relative to your region.
For Technical support cases relating to Veeam Backup & Replication, please review this article for details on how to collect logs: https://www.veeam.com/kb1832