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How to Collect Logs for Veeam ONE

KB ID: 1862
Product: Veeam ONE | 12 | 12.1 | 12.2 | 12.3 | 13 | 13.1
Published: 2014-04-03
Last Modified: 2026-06-22
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Purpose

This article documents the process for gathering diagnostic logging from Veeam ONE.

Solution

Part 1: Collecting Veeam ONE Application Logs

  1. Open the Veeam ONE Settings Utility
    Run: C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe
  2. In the lower-left corner, click Export Logs
  3. You will be prompted to select a location to export the logs to. (Exporting logs may take a while.)
Kb1862 logcollect
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162

Part 2: Collecting Veeam Analytics Service Logs

This section documents how to collect the Veeam Analytics service logs from Veeam Backup & Replication servers added to Veeam ONE version 13 and higher.

  1. Log in to the Veeam ONE Web Client.
  2. Click the gear icon (⚙) in the top-right to open the Configuration page.
  3. In the navigation panel on the left side, click Data Collection.
  4. In the object list, tick the checkbox next to the Veeam Backup & Replication server(s) that the Veeam Analytics service logs will be collected from.
  5. In the navigation above the object list, select the dropdown button labeled Veeam Analytics service.
  6. Expand the option for Management in the menu, and click Download logs.
The Veeam ONE interface is open to the "Data Collection Overview" under "Data Collection." A context menu for the "Veeam Analytics service" is expanded, with "Management" highlighted. The "Download logs" option is visible below. The object "vbr.domain.tld" is selected in the data table, showing log analysis and remediation actions as enabled. The logged in user is "DOMAIN\OneAdmin."

More Information

Prior to Veeam ONE version 13, using the Export Logs option in the Veeam ONE Client's Help menu would only export log files related to the Veeam ONE Client. That is why this KB article documents collecting logs using the Veeam ONE Settings Utility instead. With the introduction of the unified log folder in Veeam ONE v13, the Veeam ONE Client's Export Logs function will now collect the same log bundle as the Veeam ONE Settings Utility.
Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE Settings Utility,  please gather the log files from the appropriate directories below and provide Veeam Support a .zip file copy.

Veeam ONE 13 and newer

Starting in Veeam ONE v13, all application log files are now stored in a single folder with subfolders for each component.

Veeam ONE Logs

  • %ProgramData%\Veeam\Veeam ONE\Logs\

Veeam ONE installation logs

  • %ProgramData%\Veeam\Setup\

Data Analytics Agent Logs on Veeam Backup & Replication Server

  • %ProgramData%\Veeam\Veeam ONE\Logs\Agent\
  • %WinDir%\VeeamOneDeploymentService\DeploymentService\Install.log.txt 
  • %WinDir%\VeeamOneDeploymentService\DeploymentService\VeeamOneDeploymentSvc.log.txt

Veeam ONE 12 and older

Veeam ONE Monitor service logs

  • %ProgramData%\Veeam\Veeam ONE Monitor\Logs\

Veeam ONE Reporter Service logs (and Web logs)

  • %ProgramData%\Veeam\Veeam ONE Reporter\Logs\

Veeam ONE Settings Utility

  • %ProgramData%\Veeam\VeeamOneSettings\

Veeam ONE installation logs

  • %ProgramData%\Veeam\Setup\
Please Upload Log Bundles Not Individual Log Files
Please bundle all collected log files into a single archive (zip, 7z, or rar); please do not attach hundreds of individual log files to the case.

Related Articles

Privacy Notice
Please note that information provided to Veeam for purposes of customer support may be considered protected under certain data protection regulations and/or internal company policies. A list of potentially sensitive data types is available in the following KB article. Veeam will only utilize this information for the specific purpose of providing customer support to you and will protect the information in accordance with its privacy policy. In any event, the information provided will be securely deleted after 45 inactive days as of the last upload to the FTP. If you would like it deleted sooner, please express this request directly to your support contact once the issue has been resolved.

If you have any questions, contact Veeam Support.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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