- Veeam Support Knowledge Base
- How to Collect Logs for Veeam ONE
How to Collect Logs for Veeam ONE
Get weekly article updates
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Oops! Something went wrong.
Please, try again later.
Purpose
This article documents the process for gathering diagnostic logging from Veeam ONE.
Solution
- Open the Veeam ONE Settings Utility
Run: C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe - In the lower-left corner, click Export Logs
- You will be prompted to select a location to export the logs to. (Exporting logs may take a while.)
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162
More Information
Prior to Veeam ONE version 13, using the Export Logs option in the Veeam ONE Client's Help menu would only export log files related to the Veeam ONE Client. That is why this KB article documents collecting logs using the Veeam ONE Settings Utility instead. With the introduction of the unified log folder in Veeam ONE v13, the Veeam ONE Client's Export Logs function will now collect the same log bundle as the Veeam ONE Settings Utility.
Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE Settings Utility, please gather the log files from the appropriate directories below and provide Veeam Support a .zip file copy.
Veeam ONE 13 and newer
Starting in Veeam ONE v13, all application log files are now stored in a single folder with subfolders for each component.
- Veeam ONE Logs
%ProgramData%\Veeam\Veeam ONE\Logs\ - Veeam ONE installation logs
%ProgramData%\Veeam\Setup\
Veeam ONE 12 and older
- Veeam ONE Monitor service logs
%ProgramData%\Veeam\Veeam ONE Monitor\Logs\ - Veeam ONE Reporter Service logs (and Web logs)
%ProgramData%\Veeam\Veeam ONE Reporter\Logs\ - Veeam ONE Settings Utility
%ProgramData%\Veeam\VeeamOneSettings\ - Veeam ONE installation logs
%ProgramData%\Veeam\Setup\
Please Upload Log Bundles Not Individual Log Files
Please bundle all collected log files into a single archive (zip, 7z, or rar); please do not attach hundreds of individual log files to the case.
Related Articles
- How to Collect Logs for Veeam Backup & Replication
- How to Collect Logs for Veeam Backup Enterprise Manager
- How to Locate and Collect VSS/VIX Log Files From Guest OS
- Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues
- How to Collect Logs for Veeam ONE
- How to Collect Logs for Veeam Management Pack for Microsoft System Center
- How to Collect Logs for Veeam Agent for Microsoft Windows
- How to Collect Logs for Veeam Plug-in for Microsoft SQL Server
- How to Collect Logs for Veeam Plug-in for SAP HANA
- How to Collect Logs for Veeam Plug-in for Oracle RMAN
- How to Collect Logs for Veeam Plug-in for IBM Db2
- Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases
- Veeam Service Provider Console – Compile and Upload Server Logs
- Veeam Service Provider Console – Compile and Upload Management Agent Logs
Privacy Notice
Please note that information provided to Veeam for purposes of customer support may be considered protected under certain data protection regulations and/or internal company policies. A list of potentially sensitive data types is available in the following KB article. Veeam will only utilize this information for the specific purpose of providing customer support to you and will protect the information in accordance with its privacy policy. In any event, the information provided will be securely deleted after 45 inactive days as of the last upload to the FTP. If you would like it deleted sooner, please express this request directly to your support contact once the issue has been resolved.
If you have any questions, contact Veeam Support.
If you have any questions, contact Veeam Support.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please, try again later.
You have selected too large block!
Please try select less.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Verify your email to continue your product download
We've sent a verification code to:
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please, try again later.