#1 Global Leader in Data Protection & Ransomware Recovery
#1 Global Leader in Data Protection & Ransomware Recovery

How to Collect Logs for Veeam ONE

KB ID: 1862
Product: Veeam ONE | 9.0 | 9.5 | 10 | 11 | 12
Published: 2014-04-03
Last Modified: 2023-09-25
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Purpose

This article documents the process for gathering diagnostic logging from Veeam ONE.

Solution

  1. Open the Veeam ONE Settings Utility
    Run: C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe
  2. In the lower-left corner, click Export Logs
  3. You will be prompted to select a location to export the logs to. (Exporting logs may take a while.)
     

For information about attaching files to a support case, please review: https://www.veeam.com/kb4162

More Information

Note: The Export Logs option in the Help menu of the Veeam ONE Client will only export log files related to the Veeam ONE Client, whereas the method document in this article will collect logs associated with all Veeam ONE components. When collecting logs for a Veeam Support case, please use the Export Logs option within the Veeam ONE Settings Utility.
Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE support tool, you can gather the files from the appropriate directories below and provide Veeam Support a .zip file copy.
Veeam ONE v11 or higher
  • Veeam ONE Monitor service logs
    %ProgramData%\Veeam\Veeam ONE Monitor\Logs\
  • Veeam ONE Reporter Service logs
    %ProgramData%\Veeam\Veeam ONE Reporter\Logs\
  • Veeam Reporter Web logs
    %ProgramData%\Veeam\Veeam ONE Reporter\Logs\ 
  • Veeam ONE Settings Utility
    %ProgramData%\Veeam\VeeamOneSettings\
  • Veeam ONE installation logs
    %ProgramData%\Veeam\Setup
Veeam ONE v9.5 and v10
  • Veeam ONE Monitor service logs
    %ProgramData%\Veeam\Veeam ONE Monitor\Logs\
     
  • Veeam ONE Reporter Service logs
    %ProgramData%\Veeam\Veeam ONE\
     
  • Veeam Reporter Web logs
    %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
     
  • Veeam Business View Web logs (only for version 9.5)
    %ProgramFiles% \Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
     
  • Veeam ONE Settings Utility
    %ProgramData%\Veeam\VeeamOneSettings\

  • Veeam ONE installation logs
    C:\ProgramData\Veeam\Setup
Veeam ONE versions: 7.x, 8.x, 9.0.x:
  • Veeam ONE Monitor Service logs
    C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE Monitor\
     
  • Veeam ONE Reporter Service logs
    C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE\
     
  • Veeam Reporter Web logs
    %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
     
  • Veeam Business View Web logs
    %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
     
  • Veeam ONE Settings Utility
    C:\Users\<USER>\AppData\Local\Veeam\VeeamOneSettings\

  • Veeam ONE installation logs
    %ProgramData%\Veeam\Setup

Related Articles
Privacy Notice
Please note that information provided to Veeam for purposes of customer support may be considered protected under certain data protection regulations and/or internal company policies. A list of potentially sensitive data types is available in the following KB article. Veeam will only utilize this information for the specific purpose of providing customer support to you and will protect the information in accordance with its privacy policy. In any event, the information provided will be securely deleted after 45 inactive days as of the last upload to the FTP. If you would like it deleted sooner, please express this request directly to your support contact once the issue has been resolved.

If you have any questions, contact Veeam Support.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.