The License Management section of the My Account portal has a minimum browser width requirement. If you attempt to view this section with a browser that is too narrow or if the page is zoomed in excessively, you will encounter the following message:
This functionality is unavailable on mobile devices. Please switch to the desktop.
This issue can occur even when you are not viewing the page on a mobile device. To resolve this, you can either widen your browser window, zoom out, or switch to a browser on a device with a higher screen resolution.