After logging in to the My Account portal, the "No licenses can be found for your account" message is shown on the "Production licenses" page.
This issue commonly occurs because either (a) there are multiple companies associated with your Veeam Account and you need to switch which company's licenses you are attempting to view or (b) your Veeam Account is not correctly associated with you company on the backend.
At the top of the My Account portal you will see the name of the company that you are currently viewing information for. If there is a down arrow "▼" next to the company name click the company name and switch to the correct company.
If after switching companies with the selector you are still unable to see the licenses you are expecting, or there are no other accounts to switch to, please create a Licensing Support case.
When you create the Licensing Support case be sure and provide the following information:
If you do not work for the company you are attempting to view licenses for (or may be listed under a different office), you will need to ask the License Administrator to assign you as a Case Administrator. Please review https://www.veeam.com/kb2211
If you are a Veeam ProPartner attempting to manage licenses or create cases on behalf of your customer, please review: https://www.veeam.com/kb2836
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case