#1 Global Leader in Data Resilience

How to Collect Logs for Veeam Backup Enterprise Manager

KB ID: 4528
Product: Veeam Backup & Replication | 11 | 12 | 12.1 | 12.2
Published: 2023-12-13
Last Modified: 2024-06-04
Languages: JP
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Purpose

This article documents how to collect logs from Veeam Backup Enterprise Manager.

Solution

Automated Log Collection

  1. Connect to the Enterprise Manager Website
  2. Click Configuration in the top-right corner.
  3. In the Configuration section, on the left side, click About.
  4. At the bottom of the About page, click Download support logs.
Download Logs

Manual Log Collection

If the Veeam Backup Enterprise Manager web console is unavailable, please review the following options for manually collecting logs.

Method 1: Simple (Larger Log Bundle)

Zip everything found in the folder:

%programdata%\Veeam\Backup 

Attach that zip file to the support case.

 

Method 2: Advanced (Smaller Log Bundle)

Collect the following files and folders into a zip file.

Files

  • C:\ProgramData\Veeam\Backup\CatalogReplicationJob.*
  • C:\ProgramData\Veeam\Backup\Svc.Veeam.EM.RestAPI.*
  • C:\ProgramData\Veeam\Backup\Svc.VeeamBES.*
  • C:\ProgramData\Veeam\Backup\Svc.VeeamBES.Collect.*
  • C:\ProgramData\Veeam\Backup\Svc.VeeamCatalog.*
  • C:\ProgramData\Veeam\Backup\Veeam.WebApp.*
  • C:\ProgramData\Veeam\Backup\WmiServer.EnterpriseSrv.*

Folders

  • C:\ProgramData\Veeam\Backup\RegistryOptions\*
  • C:\ProgramData\Veeam\Backup\Utils\*
  • C:\ProgramData\Veeam\Backup\System\*
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.