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- How to Locate and Collect VSS/VIX Log Files From Guest OS
How to Locate and Collect VSS/VIX Log Files From Guest OS
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Purpose
Cause
These logs are NOT automatically captured by the built-in Support Wizard.
Solution
Guest Logs may be collected using either the automated PowerShell script on this article or by manually collecting files from the guest as documented in the bottom section of this article.
Automated Guest Log Collection
A PowerShell script has been created by Veeam Support to simplify the Guest OS Log Collection process.
Details regarding this script can be found here: VeeamHUB > BR-Collect-GuestLogs
Manual Guest OS Log Collection
The following actions are to be performed within the Guest OS of the VM that is being investigated. Please note that no Veeam Backup and Replication task should be running against the guest in question during this collection process, as that will interfere with the accuracy of the information.
- Navigate to the folder: %programdata%\Veeam\Backup
- Collect files with the following base name:
- VeeamGuestHelper
- VeeamGuestIndexer
- VeeamVixProxy
- VeeamVssSupport
- Open an elevated command prompt and run the following commands:
vssadmin list writers > C:\temp\vsswriters.txt
vssadmin list providers > C:\temp\vssproviders.txt
vssadmin list shadows > C:\temp\vssshadows.txt
vssadmin list shadowstorage > C:\temp\vssshadowstorage.txt- Hyper-V Cases: Export Windows Event Logs from Guest as shown in KB1873.
- Bundle the logs collected in steps 2-4 into a compressed file (zip, 7z, or rar), and attach them to your case.
More Information
Related Articles
- How to Collect Logs for Veeam Backup & Replication
- How to Locate and Collect VSS/VIX Log Files From Guest OS
- Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues
- How to Collect Logs for Veeam ONE
- How to Collect Logs for Veeam Management Pack for Microsoft System Center
- How to Collect Logs for Veeam Agent for Microsoft Windows
- How to Collect Logs for Veeam Plug-in for Microsoft SQL Server
- How to Collect Logs for Veeam Plug-in for SAP HANA
- How to Collect Logs for Veeam Plug-in for Oracle RMAN
- Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases
- Veeam Service Provider Console – Compile and Upload Server Logs
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