|Product:||Veeam Backup & Replication | 8.0 | 9.0 | 9.5 | 10 | 11 | 12|
An issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather some information from your servers and databases in order to investigate this issue.
Additional logs have to be gathered manually from the guest OS on the VM in question, because they are not captured by the Support Wizard automatically.
NOTE: If Application-Aware Image Processing is disabled, enable it and run the job again to update the log files within the guest OS.
The following actions need to be performed within the guest OS of the VM in question.
NOTE: All Veeam Backup and Replication tasks against the guest in question must be stopped during this collection process. Otherwise the accuracy of the information will be affected.
Expand the section below that matches the OS of the server where Oracle is running.
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case