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This article covers how to properly compile your Veeam Service Provider Console Management Agent logs (for both client agents and the Cloud Connect agent), as well as uploading logs when submitting a technical support case. Logs may be required for either client management agents or for the Cloud Connect server management agent.
For information about collecting logs for the VSPC server itself, visit: KB2773: Veeam Service Provider Console – Compile and Upload Server Logs.
All complete list of log collections options and methods is available in the Veeam Service Provider Console User Guide > Downloading Logs.
To export Veeam Service Provider Console Management Agent logs for one or more client agents, please:
To export Veeam Service Provider Console Management Agent logs for the Cloud Connect agent, please:
Alternatively, you may manually collect client or Cloud Connect management agent logs from the following location on the managed machine:
The directory will contain log files for both the client agent and the Cloud Connect agent. The engineer assigned to your case will inform you which agent logs are needed for troubleshooting.
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