This article discusses how to collect logs from Veeam Backup & Replication v8.x and newer, as well as what to include when submitting a Veeam Support case for technical assistance.
If you are a Cloud Provider gathering logs from your infrastructure please see: https://www.veeam.com/kb2096
The following animation demonstrates how to compile logs in Veeam Backup & Replication.
If your case involves a VSS error or is related SQL Transaction Log backup, additional logs from the guest will be needed. Please collect those as documented in https://www.veeam.com/kb1789
If your case involves a processing error with Oracle, additional logs from that server will be required as documented in https://www.veeam.com/kb2374
If your case involves Veeam Agent for Windows or Veeam Agent for Linux, logs must be collected from the individual machines as well as Veeam Backup & Replication.
Below are the relative log path lists for Veeam Backup & Replication. If there are difficulties compiling the logging requested via the wizard-based instructions above, please obtain the files from the appropriate directory below and provide Veeam Support a .zip file copy.
Typical log files requested for a manual log compilation will be:
The task's folder located in the parent directory, zipped. This will contain all relevant job/task/agent data.