This article discusses how to collect logs from Veeam Backup & Replication v8.x and newer, as well as what to include when submitting a Veeam Support case for technical assistance.
If you are a Cloud Provider gathering logs from your infrastructure please see: https://www.veeam.com/kb2096
If your case involves a VSS error or is related SQL Transaction Log backup, additional logs from the guest will be needed. Please collect those as documented in https://www.veeam.com/kb1789
If your case involves a processing error with Oracle, additional logs from that server will be required as documented in https://www.veeam.com/kb2374
If your case involves Veeam Agent for Windows or Veeam Agent for Linux, logs must be collected from the individual machines as well as Veeam Backup & Replication.
The following animation demonstrates how to compile logs in Veeam Backup & Replication.
If you prefer to upload the logs via SFTP please notify Veeam Support and an engineer will provide SFTP credentials for the case.
To upload logs via SFTP please review this article: https://www.veeam.com/kb1661
Below are the relative log path lists for Veeam Backup & Replication. If there are difficulties compiling the logging requested via the wizard-based instructions above, please obtain the files from the appropriate directory below and provide Veeam Support a .zip file copy.
Typical log files requested for a manual log compilation will be:
The task's folder located in the parent directory, zipped. This will contain all relevant job/task/agent data.