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Veeam Service Provider Console – Compile and Upload Server Logs

KB ID: 2773
Product: Veeam Service Provider Console
Version: Any
Published: 2018-09-19
Last Modified: 2024-02-22
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Purpose

This article covers how to properly compile your Veeam Service Provider Console Server logs, as well as uploading logs when submitting a technical support case.

For information about collecting Management Agent logs, visit: KB2766: Veeam Service Provider Console – Compile and Upload Management Agent Logs.

All complete list of log collections options and methods is available in the Veeam Service Provider Console User Guide > Downloading Logs.

Solution

  1. Log into the Veeam Service Provider Console UI and navigate to Configuration > Support Information.  
  2. Click Download Logs and select the time period for which you would like logs collected, then click OK.  
  3. Once downloaded, upload the exported archive to your case via the customer portal or via the FTP listed on your case. In the case of uploading via FTP, please notify the engineer assigned to your case once the upload is complete.
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